Reviews of Star Taxi
List of user reviews and ratings for Star Taxi
Total ratings
4.11
(Rating count:
14,209)Review summary
Star Taxi is praised for its local taxi availability, fair pricing compared to Uber, and responsive customer service. However, multiple users report significant issues with destination selection, payment method reliability, and driver acceptance of card payments. App stability problems and fare overcharging by some drivers also affect the overall experience. Improvements in map usability, payment processing, and driver behavior enforcement would enhance user satisfaction.
Pros
- App is useful for finding local taxis without overcharging compared to Uber.
- Good customer service that responds to issues and helps resolve problems.
- Ability to pay by cash or card offers flexibility to users.
- Generally able to find a taxi within 5 minutes or less.
- Provides detailed filters and options for ride preferences.
Cons
- Difficulties with destination selection due to inability to pin exact location on map, requiring exact address input which may not always be found.
- Issues with payment method integration; card payments often fail or get switched to cash without consent.
- Drivers often refuse card payments due to high commissions taken by the app, affecting user experience.
- App instability such as freezing, white screen overlay, or crashing, especially after updates.
- Pricing inconsistencies, with drivers sometimes overcharging beyond the estimated fare and inaccurate distance measuring.
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User reviews
Recent rating average:
2.30
All time rating average:
4.11
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-05 |  | | 2nd time in 3 minutes I found a taxi and after 10 seconds "the time has expired" or something like that. EDIT: I was contacted by them on the phone. I might have done something wrong. Will update the review next time when using the app. EDIT2: All good, work as it should. |
| 2024-10-12 |  | | Not fair with taxi drivers stealing their tips and commisions. They are forced to refuse card payments trips due to 3x commission taken by the app. 26 ride with tips they get 10 ron |
| 2024-07-16 |  | | Useless, drivers don't answer. It does not find ride 99% of the time. |
| 2024-07-15 |  | | Installed the app, but when I tried to create an account, it kept telling me that the phone number could not be validated, so the validation code was not sent. The phone number was typed in correctly, but it seems there is some kind of bug that prevents the process from being completed. Is there a fix for this? |
| 2024-06-25 |  | | Keeps saying telefon number incorrect despite the fact i've never used star taxi. Cheap app |
| 2024-04-25 |  | | Setting the destination / Home / Favourite Places is very difficult because you cannot use the pin on the map. Instead, you have to enter an exact address. In my case, the address does not come up in the search results, therefore I cannot go exactly where I want to. Moreover, I do not understand why do I have to be charged 1 RON to add my debit card to the account. Overall, the application seems promising, but it is way behind the competition. |
| 2024-04-06 |  | | Very useful app with local taxi's . No more overchargin from Uber with dynamic rating on my wallet. You can see the taxi meeter when you want you can stop or continue wherever you like no extra fees for that. Pay with cash if Credit card at the end or in the app. It your choice . |
| 2024-03-11 |  | | Overall, I've had a good experience using this app. The only thing I would like would be the ability to pin my destination on a map. BUT.... today a driver straight up told be he is going to block me because I pay by card (in Bucharest). I've heard this sentiment before, the drivers don't like to be paid by card presumably because the money gets to them late. Not my fault, not my business. I would like to continue using this app, hopefully this won't happen again. |
| 2023-10-17 |  | | Drivers are always forced to accept a trip and find out the payment method after that. I've had bad experiences with many drivers that would smoke inside the car without asking for permission, they should not ask at all and shouldn't smoke. 5 out of 10 drivers are like that and they would't accept card payments, they are forced to accept the trip in the first place to see the payment method that client chooses, without possibility of changing it while in trip. They just annoy everybody with this |
| 2022-11-10 |  | | Payment method keeps getting changed from card to cash and back by the "app" or drivers (I've only noticed this when choosing card payment, maybe it's some exploit of theirs). Prices have gone nuts, I've already been burnt twice by the app's "estimates" when Uber was a way cheaper option (got charged 50% more than the highest estimated price). I'll have to keep an eye out next time to see if it's driver related tho. With that being said, be careful when using this app, check the meter and all. |
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