# SF - Incident Management > ServiceFirst Agent Portal — calls, site visits, travel & spares for engineers Canonical page: [https://chrome-stats.com/d/precisioninfomatics.servicefirst](https://chrome-stats.com/d/precisioninfomatics.servicefirst) ## Overview - **ID:** `precisioninfomatics.servicefirst` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Precision - **Category:** BUSINESS - **Downloads:** 1,007 - **Version:** 4.0.1 - **Last updated:** 2026-07-25 - **First published:** 2017-08-04 - **Publisher country:** IN - **Size:** 33 MB - **Data as of:** 2026-09-15 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=precisioninfomatics.servicefirst) - **Website:** [http://www.precisionit.co.in](http://www.precisionit.co.in/) - **Privacy policy:** [http://www.precisionit.co.in](http://www.precisionit.co.in/) ## Description ServiceFirst Agent Portal is the on-field companion for service engineers and technicians. Manage your assigned calls end to end — from arriving on site to recording findings, travel, and spare parts — all from your phone.

Built for field teams, ServiceFirst keeps your day organised with a clear dashboard, guided check-in/check-out, and everything a visit needs in one place.

KEY FEATURES

• Dashboard overview
See your total, active, and completed calls at a glance, with a live status summary and call-type breakdown. An in-progress banner shows the visit you're currently checked in to and takes you straight to it.

• Call & ticket management
Browse the calls assigned to you with status, classification, customer branch, and problem details. Tap to dial the customer contact directly from the call.

• Call updates (visit check-in / check-out)
Check in on arrival to stamp your start time, then check out with findings at site, action taken, and visit status (Work in Progress, Completed, Follow-up, Stand By, Observation and more). Capture next-visit date, cut-off date, pending classification, call slip number, and attach a call slip by camera or gallery.

• Local travel
Record trips to site with a simple check-in/check-out. Capture transport mode, distance, and claim amount — or, when a vehicle is registered and available, track trips on the map by distance automatically.

• Outstation travel
Manage outstation travel expenses with per-category entries (ticketing, lodging, boarding, journey), receipt attachments, and a clear total.

• Spares
Request spare parts with catalogue search, category and sub-category selection, and replacement or standby options. Track issued spares against each request and update their status as they move through the workflow.

• Installation
For installation calls, work through the serial-number checklist, map each installed serial to the customer branch, and mark items installed.

• My Vehicle & availability
Register your vehicle (registration number, type, licence, insurance) and set your day-to-day availability so travel is tracked correctly.

• Security
Protect the app with a PIN or your device biometrics.

WHO IT'S FOR
ServiceFirst is an enterprise field-service application for engineers, technicians, and service-desk teams. A valid company account is required to sign in.

Note: This app connects to your organisation's ServiceFirst server and is intended for authorised users only. ## Rankings - #1,157,702 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_COARSE_LOCATION` - `android.permission.ACCESS_FINE_LOCATION` - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.CALL_PHONE` - `android.permission.CAMERA` - `android.permission.FOREGROUND_SERVICE` - `android.permission.INTERNET` - `android.permission.POST_NOTIFICATIONS` - `android.permission.RECEIVE_BOOT_COMPLETED` - `android.permission.WAKE_LOCK` - `com.google.android.c2dm.permission.RECEIVE` - `precisioninfomatics.servicefirst.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` ## Similar extensions and apps - [IMS](https://chrome-stats.com/d/com.ims.imssentosa) — 239 users - [SmartGov Incident Management](https://chrome-stats.com/d/com.cybrain.smartgov) — 21 users - [Incident Manage](https://chrome-stats.com/d/com.incident.manage) — 63 users - [SGI](https://chrome-stats.com/d/ec.cajamarca.sgi.app.publico) — 1,565 users - [Public Incident Management](https://chrome-stats.com/d/com.valiance.publicincident) — 19 users - [Innovappxión](https://chrome-stats.com/d/gal.tic.gappmultiplatform.innovapp) — 8 users - [Incidencia PRO](https://chrome-stats.com/d/com.mediasoft.grupofdclientes) — 17 users - [Service Manager - FT-Net](https://chrome-stats.com/d/com.metre.servicemanager) — 3 users - [Incident Action Plan](https://chrome-stats.com/d/com.responsegroup.IncidentActionPlan) — 6,725 users, 2.00 / 5 - [App de incidencias](https://chrome-stats.com/d/com.sistemascontino.incidencias) — 224 users - [RTSIMS](https://chrome-stats.com/d/com.dins.ims) — 68 users - [FC SERVICES](https://chrome-stats.com/d/gal.tic.gappmultiplatform.fcservices) — 476 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/precisioninfomatics.servicefirst)