# ORT On Demand

> We make getting around easy and efficient.

Canonical page: [https://chrome-stats.com/d/ozark.springdale](https://chrome-stats.com/d/ozark.springdale)

## Overview

- **ID:** `ozark.springdale`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Via Transportation Inc.
- **Category:** TRAVEL\_AND\_LOCAL
- **Downloads:** 15,038
- **Rating:** 4.24 / 5 (161 ratings)
- **Version:** 4.30.0
- **Last updated:** 2026-09-18
- **First published:** 2022-02-15
- **Publisher country:** US
- **Size:** 151 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=ozark.springdale)
- **Privacy policy:** [https://www.ozark.org/blank](https://www.ozark.org/blank)

## Description

**ORT On Demand** by the Ozark Regional Transit Authority revolutionizes local travel in Northwest Arkansas. This app-based, on-demand ride sharing service offers free, door-to-door trips within designated zones including Rogers, Bentonville, and East Fayetteville.

Booking a ride is simple and efficient — just tap the app, and a driver will be at your requested address within 30 minutes. Share your ride to reduce costs and environmental impact. ORT On Demand promotes sustainability by lowering vehicle congestion and CO2 emissions while maintaining affordability and convenience.

Experience immediate, affordable, and greener travel today with ORT On Demand. For assistance, contact ORTOnDemand@ozark.org or call 479-756-5901.

## Rankings

- #485,263 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.CALL_PHONE`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `com.huawei.appmarket.service.commondata.permission.GET_COMMON_DATA`
- `com.samsung.android.mapsagent.permission.READ_APP_INFO`
- `ozark.springdale.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `ozark.springdale.permission.ACCESS`

## Review summary

Users appreciate the free or low-cost transportation and the friendly drivers of the ORT On Demand app. However, many face challenges such as limited vehicle availability causing long waits or inability to book rides. The app itself suffers from technical glitches, error messages, and unreliable ETA updates. Service coverage is insufficient, often leaving parts of cities unserved. Communication issues, unclear pick-up points, and poor customer support further frustrate users, making it difficult for them to depend on the service consistently.

### Pros

- Free or low-cost transportation service, good for people with limited funds.
- Friendly and amazing drivers appreciated by users.
- App interface is visually appealing and easy to use for some users.
- Helpful service for individuals without other transportation means, such as disabled or senior citizens.

### Cons

- Difficulty securing rides due to limited vehicle availability, often only one on-demand van servicing large areas.
- App technical issues including frequent error messages, server errors, and unreliable booking system.
- Service area coverage is inadequate, not serving entire cities or important locations effectively.
- Unreliable estimated arrival times and poor communication about pick-up locations, causing missed rides and delays.
- Customer service is unhelpful and sometimes rude, with poor call center support and dispatch responsiveness.

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Source: [Chrome-Stats](https://chrome-stats.com/d/ozark.springdale)