# Credence

> Credence mobile app is now available for your Android device.

Canonical page: [https://chrome-stats.com/d/org.utic.credence](https://chrome-stats.com/d/org.utic.credence)

## Overview

- **ID:** `org.utic.credence`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** UTIC Insurance Company
- **Category:** HEALTH\_AND\_FITNESS
- **Downloads:** 20,419
- **Rating:** 3.27 / 5 (210 ratings)
- **Version:** 1.15.1
- **Last updated:** 2026-07-27
- **First published:** 2023-05-09
- **Publisher country:** US
- **Size:** 55 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=org.utic.credence)
- **Website:** [https://www.credenceblue.com/](https://www.credenceblue.com/)
- **Privacy policy:** [https://www.credenceblue.com/web/public/cb-portal/privacy.html](https://www.credenceblue.com/web/public/cb-portal/privacy.html)

## Description

The Credence mobile app is designed exclusively for Credence Blue Cross and Blue Shield members, now available for Android devices. It offers an easy, secure way to manage your health plan on the go.

Members can enjoy instant login through Touch or Face ID options, check claims and benefits, view or email their member ID cards, and monitor deductible and out-of-pocket expenses. The app also features a Find Care tool to locate in-network providers and secure communication with Customer Service, simplifying your healthcare experience. Use your existing Credence username and password, with no additional charges from Credence for downloading the app. Stay connected and informed with Credence anytime, anywhere.

## Rankings

- #431,405 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `org.utic.credence.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Multiple user reviews indicate that the Credence app suffers from severe stability and usability issues, including frequent crashes, loading problems, and difficulty accessing key features like provider searches and insurance card access. Interface design flaws such as hidden buttons and overlapping icons exacerbate frustration. Although some users find the website helpful, the app's poor performance and functionality make it largely unusable for many.

### Pros

- The website associated with the app is considered great by at least one user.
- Some users report the app works fine for them, indicating partial functionality for some devices or users.

### Cons

- App frequently fails to load or crashes, making it largely unusable.
- Users cannot find or access important features such as checking dentist or provider coverage.
- The app is unresponsive or stuck on loading screens for prolonged periods.
- Interface issues including overlapping icons and hidden buttons when font size is increased.
- Messaging features do not work properly, with messages failing to send.

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Source: [Chrome-Stats](https://chrome-stats.com/d/org.utic.credence)