BREB Call Center

The BREB Call Center app facilitates customer complaint management for the Bangladesh Rural Electrification Board. Users can submit issues, generating tickets distributed among officials and field agents. The app tracks the pipeline from acknowledgment to resolution, includes a communication platform, and integrates geo-location for efficient field agent deployment. Officials access a dashboard for oversight, and real-time notifications keep stakeholders informed. The app aims to streamline issue resolution and enhance customer satisfaction.