# VanMoof

> Get the most out of your VanMoof bike with the official app.

Canonical page: [https://chrome-stats.com/d/nl.samsonit.vanmoofapp](https://chrome-stats.com/d/nl.samsonit.vanmoofapp)

## Overview

- **ID:** `nl.samsonit.vanmoofapp`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** VANMOOF
- **Category:** AUTO\_AND\_VEHICLES
- **Downloads:** 136,919
- **Rating:** 4.09 / 5 (2,063 ratings)
- **Version:** 26.3
- **Last updated:** 2026-08-26
- **First published:** 2016-07-08
- **Publisher country:** GB
- **Size:** 62 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=nl.samsonit.vanmoofapp)
- **Website:** [https://www.vanmoof.com](https://www.vanmoof.com/)
- **Privacy policy:** [https://www.vanmoof.com/privacy-policy](https://www.vanmoof.com/privacy-policy)

## Description

VanMoof is the official app for VanMoof e-bikes, putting essential controls and ride insights at your fingertips. Instantly lock or unlock your bike (or set a personal unlock code), monitor battery and Powerbank levels, and view live speed, distance and ride duration on an in-app dashboard. Adjust motor assistance, gears, lights, bell and bike sounds directly from the home screen for a smoother ride.

Review every trip with detailed ride overviews, compare performance with other VanMoof riders, locate parked bikes, share access with friends and family, and mark a bike as missing to engage Bike Hunters. App features vary by model; supported models include S6, S5, S4, S3, S2, Electrified, Smart and Smartbike, with Apple Find My and other integrations where available.

## Rankings

- #191,750 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_CONNECTED_DEVICE`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `android.permission.WRITE_EXTERNAL_STORAGE tools:node=remove`
- `android.permission.health.WRITE_ACTIVE_CALORIES_BURNED`
- `android.permission.health.WRITE_DISTANCE`
- `android.permission.health.WRITE_EXERCISE`
- `android.permission.health.WRITE_SPEED`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `nl.samsonit.vanmoofapp.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Overall, users value the core speedometer/dashboard and report quick, sometimes helpful support and firmware fixes when the bike stays connected. However, repeated pain points dominate: connectivity problems after updates, crashes/bugs, difficult reconnection, background Bluetooth draining the bike battery, and subscription gating with status visibility issues. Customer service is often criticized as slow. A few reviews remain positive when the bike is connected and firmware is up to date.

### Pros

- Core speedometer/dashboard works when the bike is connected.
- Support can be quick and helpful in many cases.
- Firmware updates can restore or improve bike/app functionality.
- When the bike is connected, the app is generally usable and reliable.

### Cons

- Frequent connectivity issues after updates, causing unreliable pairing with S3/S5 and across Android versions.
- App instability: crashes on launch and bugs like 'all settings' requiring reinstall.
- No easy reconnection option; you must close/reopen the app to reconnect.
- Background Bluetooth drains the bike battery and can require manual reconnection to unlock.
- Subscription model gating features and difficulty checking anti-theft status or expiration.

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Source: [Chrome-Stats](https://chrome-stats.com/d/nl.samsonit.vanmoofapp)