Chrome-Stats extension
Freshdesk
Everything a business needs to deliver exceptional customer support - trusted by 100,000+ companies worldwide
What is Freshdesk?
Freshdesk is a multi-channel customer support Chrome extension, trusted by over 100,000 companies. It seamlessly integrates with Google GSuite allowing easy access to Google Contacts, Gmail ticket history, Google Analytics within Freshdesk, and capability to start hangouts from within tickets. It includes features like categorizing and prioritizing issues, automation of business processes, self-service through knowledge base, forums, and gamification for agent productivity. Freshdesk also allows app integration and its customization for enhanced functionality.
Stats
Rating:
3.73
(40)
Creation date:
2017-06-15
Risk impact:
Very low risk impact
Risk likelihood:
Low risk likelihood
Manifest version:
2
Size:
9.46K
URLs:
Website
Stats date:
Chrome-Stats Rank
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Summary
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps.
- Brings in contact information from Google Contacts into your Freshdesk tickets
- View complete ticket history from Freshdesk on Gmail
- Get in-depth analysis of customers from Google Analytics inside Freshdesk
- Start hangouts with customers from within Freshdesk tickets
and lots more.
Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs.
- Categorize and prioritise issues and set business automations
- Enable self-service through knowledge base and forums
User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Used for a long period of time
- Multiple users approve of the product
- Beneficial solution
Cons
- Cannot be uninstalled
- Lack of support for non Gmail addresses
- Additional steps to sign in after update
- Only works if you're a Google and Freshdesk account administrator
Most mentioned
- Difficulty in uninstalling
- Issue with non Gmail addresses
- Updates causing issues
Recent reviews
RONINSIDE
by
Ron Legarski, 2020-02-21
Ron Legarski, 2020-02-21Lack of support for non gmail addresses and I can't uninstall it as it's not shown in my Extensions list.
by
ALAIN BORA, 2018-04-27
ALAIN BORA, 2018-04-27es una mamada solo sirve si eres administrador de la cuenta de google y freshdesk
by
Jorge Silva, 2017-01-18
Jorge Silva, 2017-01-18Safety
Risk impact
Freshdesk is safe to use. It does not request any sensitive permissions.
Risk likelihood
Freshdesk has earned a fairly good reputation and likely can be trusted.
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