Reviews of PassApp - Transport & Delivery
List of user reviews and ratings for PassApp - Transport & Delivery
Total ratings
3.59
(Rating count:
16,384)Review summary
Pros
- Easy to use and clean app interface
- Fast and convenient service when it works
- Love the coupon promotions
- Good ABA bank integration for payments
- Long-time users appreciate the service when it's functioning smoothly
Cons
- Frequent issues with rude and untrustworthy drivers
- Poor customer service and support responsiveness
- Inaccuracy in location mapping and driver assignments
- Problems with payment methods and drivers accepting them
- Difficulty cancelling rides once booked
Most mentioned
- Drivers often cancel bookings
- Drivers take longer routes or miscalculate pickup locations
- Frequent technical issues with the app
- Poor communication between drivers and passengers
- Customer support is largely unresponsive or ineffective
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.50
All time rating average:
3.59
Upgrade to see all 27 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-26 |  | | Even though they say they are doing a discount promotion, they never actually provide a discount code. This company deceives countless customers every day. This company uses typical scammers' methods. If it were in the United States, it would be subject to lawsuits, but this company is a Cambodian company and operates only in Cambodia. It is unreasonable to expect anything. |
| 2025-01-13 |  | | I am not complaining about the app but some people really need to stop giving 5 stars to horrible drivers |
| 2024-12-31 |  | | Many of the tuk tuk drivers are rude and scammers,Prius driver not all but some of them are really great with asking for more money even it was shown at the apps for the price. Saying all those excuses like this road cannot and that cannot, anyway more money. To foreigners I don't recommend this app GRAB are so much better never had any problem with GRAB. Finally the supports for this platform is a joke slow and unresponsive to the attending matters. |
| 2024-12-21 |  | | Needed bug fix, my phone was freezing and while booking I canceled it but the driver still has the order |
| 2024-12-03 |  | | I use passapp almost every day. Love the coupons. Getting around Siem Reap with it is easy. Thanks for a great service. The maps integration could be better. Some local places stopped showing up. I use the maps function for destination lots. ABA bank integration is very nice. I prefer to use ABA when I can for payments and stuff. |
| 2024-11-25 |  | | I paid driver with ABA QR on his car. then he came after me use different bankaccount says I did not pay. scam me for second payment. when I report to the support, issue result is: your order is ended. What a scam driver and failure company! |
| 2024-11-24 |  | | App is not working well. Can't place the point at the Star Bay, Sihanoukville and that's why drivers always want to cheat. Support never answers. Sent them info about driver cheater and asked not to send same driver anymore, but they are sending same driver every time. Why your app is so damb. Why you never answer. Why you need support, if it's not working. That's why your drivers are cheaters. |
| 2024-11-19 |  | | Fast and convenient |
| 2024-11-03 |  | | Simple, clean app. It works well but 🔴 it sent e-mail after evry ride! Evry time getting summary and can't torn it off, it is: SPAM METADATA |
| 2024-10-04 |  | | Complicated app at beginning. But real down side is that driver did not accept. But he still keeps system on. There must be automatic assigment. And some drivers wanna cancel after they accept the rider just because they did not check location or ask more money |
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