# Support by Sony

> Support by Sony is an app to find support information of your Sony product.

Canonical page: [https://chrome-stats.com/d/jp.co.sony.support](https://chrome-stats.com/d/jp.co.sony.support)

## Overview

- **ID:** `jp.co.sony.support`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Sony Corporation
- **Category:** TOOLS
- **Downloads:** 1,284,462
- **Rating:** 3.77 / 5 (11,118 ratings)
- **Version:** 2.17.0
- **Last updated:** 2026-08-18
- **First published:** 2014-12-16
- **Publisher country:** JP
- **Size:** 13 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=jp.co.sony.support)
- **Website:** [https://www.sony.net/supportapp?s\_tc=sppapp\_google](https://www.sony.net/supportapp?s_tc=sppapp_google)
- **Privacy policy:** [https://www.sony.net/privacy/supportapp/](https://www.sony.net/privacy/supportapp/)

## Description

Support by Sony is a convenient Chrome extension designed to help you quickly find support information for all your Sony products. With this app, you can easily access important news, software and firmware updates, and helpful guides tailored specifically to your devices. Bookmark your Sony products to receive instant notifications and ensure your products always perform at their best. Whether you need troubleshooting assistance or want to stay updated with the latest enhancements, Support by Sony keeps you connected and informed right from your browser.

## Rankings

- #59,204 — Overall
- #6 — support

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.INTERNET`
- `android.permission.NFC`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.REORDER_TASKS`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_CALENDAR`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `jp.co.sony.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `jp.co.sony.support.permission.C2D_MESSAGE`

## Review summary

Feedback on Support by Sony is mixed. A few reviews praise its usefulness and ease of use, but the majority cite severe usability problems: circular navigation, slow performance, and difficulty locating contact details. Localization and language redirects, weak customer support, and login/account recovery issues are commonly noted. Overall, usability and support gaps dominate sentiment, with a minority reporting helpful troubleshooting when the app functions.

### Pros

- Helpful and useful for support and troubleshooting
- Excellent support and troubleshooting guidance
- Easy to use / user-friendly experience

### Cons

- Useless or not functioning; described as a waste of time
- Circular navigation / looping menus and difficulty finding contact details
- Localization/region restrictions and language redirects to inappropriate sites
- Poor or non-existent customer support; hard to reach; phone line closed
- Login/registration and account recovery issues

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Source: [Chrome-Stats](https://chrome-stats.com/d/jp.co.sony.support)