Compare Chrome extensions: WebRTC for Vonage CC vs Vonage® Integration Suite

Stats WebRTC for Vonage CC WebRTC for Vonage CC Vonage® Integration Suite Vonage® Integration Suite
User count 40,000+ 30,000+
Average rating 3.84 2.15
Rating count 19 13
Last updated 2022-05-30 2024-03-15
Size 2.40M 1.51M
Version 3.24.36 2024.311.1315.1
Short description
WebRTC extension for Vonage Contact Center Cloud phone system integration with top business applications. Done better.
Full summary

Vonage Contact Center WebRTC chrome extension.

If your Vonage Contact Center account has been deployed using WebRTC technology, you can make and receive calls in ContactPad using your usual computer or device, without any need for a physical telephone. When you use ContactPad to make or receive a call, instead of your telephone ringing as normal, additional buttons appear within ContactPad. You can use these buttons to accept incoming calls or continue with outbound calls. Using the Chrome extension allows you to carry on navigating around in browser without dropping your webRTC call.

Release Notes: https://newvoicemedia.atlassian.net/wiki/x/LwBgE

A cutting-edge phone system integrations platform that seamlessly connects to the key business productivity tools you depend on while helping you better manage your communications data.

The Vonage® Integration Suite, powered by gUnify, platform reimagines the way business communications are initiated and captured for better productivity, reporting, and business intelligence.This integration can be extended to seamlessly bring together both voice and data into your key sales, customer service and business productivity applications, including Salesforce and Bullhorn.

Features Include:

  • Improved Contact Management: Easily manage contacts and call history. .

  • Enhanced Call Control and Noting Features: Place calls on hold, transfer calls, send to voicemail and add call notes in real time.

  • Customizable integration tools: Click-to-dial for easier calls and Web Launcher to quickly connect to your favorite business application.

  • Improved Call Metrics and Reporting capabilities: Richly designed graphical interface to review call volume data, call history and overall usage.

  • Robust in-app help and support capabilities: Quick access to context sensitive help content and award-winning technical support.

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