# Helpdesk

> The New System technicians' app for managing customer support.

Canonical page: [https://chrome-stats.com/d/it.newsystem.helpdesk](https://chrome-stats.com/d/it.newsystem.helpdesk)

## Overview

- **ID:** `it.newsystem.helpdesk`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** New System Srl
- **Category:** PRODUCTIVITY
- **Downloads:** 1
- **Last updated:** 2026-07-22
- **First published:** 2026-07-22
- **Publisher country:** IT
- **Data as of:** 2026-09-14
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=it.newsystem.helpdesk)
- **Website:** [https://www.new-system.it](https://www.new-system.it/)
- **Privacy policy:** [https://www.new-system.it/privacy-app-helpdesk/](https://www.new-system.it/privacy-app-helpdesk/)

## Description

NewSystem Helpdesk is the app reserved for New System Srl technicians, allowing you to manage customer support directly from your phone, whether in the office or on the go.<br><br>With Helpdesk, you can:<br><br>• Log in securely with your company credentials and quickly unlock the app with your fingerprint or facial recognition.<br><br>• View your support ticket list, filtered by status (open, in progress, pending, closed) and department, to quickly find what you need.<br><br>• Open the details of each ticket and read the entire conversation history with the customer, including notes and attachments.<br><br>• Manage technical interventions (systems, software, repairs): view the list, filter by type and status, and open the details.<br><br>• Take charge of interventions not yet assigned, schedule their date and time, and close them at the end of the work, adding notes on the activity performed.<br><br>• Update lists with a simple pull-to-refresh gesture to always have the most recent data.<br><br>The app connects in real time to the company helpdesk system, so you always have the status of your and your department&#39;s work at hand, even when you&#39;re away from home.<br><br>Helpdesk is designed for internal use by New System technical staff: valid credentials provided by the company are required to access it.<br><br>New System Srl — Falerone (FM)

## Rankings

- #3,120,695 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/it.newsystem.helpdesk)