# MyFastweb

> The official app of Fastweb for residential customers and VAT.

Canonical page: [https://chrome-stats.com/d/it.fastweb.myfastweb](https://chrome-stats.com/d/it.fastweb.myfastweb)

## Overview

- **ID:** `it.fastweb.myfastweb`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Fastweb SpA
- **Category:** TOOLS
- **Downloads:** 7,074,942
- **Rating:** 4.20 / 5 (167,538 ratings)
- **Version:** 6.0.84
- **Last updated:** 2026-07-20
- **First published:** 2013-09-25
- **Publisher country:** IT
- **Size:** 100 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=it.fastweb.myfastweb)
- **Website:** [http://www.fastweb.it](http://www.fastweb.it/)
- **Privacy policy:** [https://www.fastweb.it/adsl-fibra-ottica/privacy/privacy-app](https://www.fastweb.it/adsl-fibra-ottica/privacy/privacy-app)

## Description

**MyFastweb** is the official, free app designed for Fastweb residential customers and VAT-registered users. It allows seamless management of your Fastweb subscription and Internet Box with secure biometric authentication.

Key features include:
- Step-by-step line activation
- Modem configuration and Booster installation
- Usage monitoring and extra expenses tracking
- Payment status checks and bill settlement
- Top-up for Fastweb SIM cards
- Direct access to Customer Care and FAQs
- Real-time progress tracking of service requests
- Updates on promotions and store locator

Additionally, the app integrates with Wear OS smartwatches, enabling you to monitor your usage and remaining SIM credit with a simple glance via customizable watch face tiles and complications.

## Rankings

- #18,635 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_BACKGROUND_LOCATION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.BLUETOOTH_SCAN`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_PHONE_NUMBERS`
- `android.permission.READ_PHONE_STATE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS`
- `android.permission.SCHEDULE_EXACT_ALARM`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `it.fastweb.myfastweb.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Reviews show the MyFastweb Android app is generally praised for being easy to use and fast, with several users highlighting good service and clear support. However, repeated issues include unreliable connectivity, app reliability problems such as not opening, and persistent customer service frustration. Additional complaints mention hardware problems (router/booster) and billing transparency concerns. Some users also request English language support. Overall, the app is well-liked for usability, but reliability and customer care require improvement.

### Pros

- Easy to use and intuitive interface
- Fast and responsive app
- Clear and helpful customer support
- Overall good service
- Pleasant UI design/colors (positive visual feel)

### Cons

- Poor or inconsistent internet connectivity
- App sometimes won’t open or fails to load
- Customer service is hard to reach or unhelpful
- Hardware issues (router/booster quality) and related support problems
- Billing visibility and payment information are unclear or hard to access

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Source: [Chrome-Stats](https://chrome-stats.com/d/it.fastweb.myfastweb)