# Prison Video

> Stay connected with secure video calls.

Canonical page: [https://chrome-stats.com/d/io.phonehub.prisonVideo](https://chrome-stats.com/d/io.phonehub.prisonVideo)

## Overview

- **ID:** `io.phonehub.prisonVideo`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Phonehub IO Ltd
- **Category:** COMMUNICATION
- **Downloads:** 173,834
- **Rating:** 4.21 / 5 (2,468 ratings)
- **Version:** 4.19.5
- **Last updated:** 2026-09-01
- **First published:** 2020-07-27
- **Publisher country:** GB
- **Size:** 57 MB
- **Data as of:** 2026-09-03
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=io.phonehub.prisonVideo)
- **Website:** [https://phonehub.io](https://phonehub.io/)
- **Privacy policy:** [https://external.phonehub.io/privacy](https://external.phonehub.io/privacy)

## Description

Prison Video is a secure and convenient Chrome extension designed to facilitate video calls between approved social contacts and loved ones incarcerated in UK prisons operated by HMPPS. Developed by the team behind the award-winning Prison Voicemail service, this extension allows users to register, add contacts, and request video calls easily. Typically, prisoners can make up to two free video calls per month, helping maintain crucial social connections. Please note, this service is currently available only for UK prisons and not for inmates held in the United States. For assistance, users can reach out to the support team at support@prisonvideo.com.

## Rankings

- #170,334 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.BLUETOOTH_ADMIN`
- `android.permission.BLUETOOTH_CONNECT`
- `android.permission.CAMERA`
- `android.permission.CHANGE_NETWORK_STATE`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_DATA_SYNC`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_CALL_LOG`
- `android.permission.RECORD_AUDIO`
- `android.permission.USE_FULL_SCREEN_INTENT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `io.phonehub.prisonVideo.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

Most reviewers praise Prison Video for clear video and sound and ease of use, and for helping families stay connected with incarcerated loved ones. When functioning, it’s a practical, heartwarming way to chat. However, repeatedly cited issues include onboarding and sign-in problems, unstable connections during video calls, and slow or unresponsive support or processing delays.

### Pros

- Excellent video and audio quality.
- Very easy to use and navigate.
- Convenient for families to stay in touch with loved ones in prison.
- Regular video calls help maintain emotional connection with incarcerated relatives.

### Cons

- Account setup and sign-in problems (verification emails failing, details being rejected, cannot sign in).
- Unreliable connections and video calls (long connection times, getting stuck on connecting, calls dropping).
- Delays in processing requests and poor responsiveness from support (requests not answered for months).

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Source: [Chrome-Stats](https://chrome-stats.com/d/io.phonehub.prisonVideo)