# Intercom Conversations

> Take Intercom everywhere you go with Intercom Conversations

Canonical page: [https://chrome-stats.com/d/io.intercom.android](https://chrome-stats.com/d/io.intercom.android)

## Overview

- **ID:** `io.intercom.android`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Intercom, Inc
- **Category:** COMMUNICATION
- **Downloads:** 251,422
- **Rating:** 3.24 / 5 (1,097 ratings)
- **Version:** 5.0.18
- **Last updated:** 2026-09-11
- **First published:** 2014-09-16
- **Publisher country:** IE
- **Size:** 88 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=io.intercom.android)
- **Website:** [http://www.intercom.io](http://www.intercom.io/)
- **Privacy policy:** [https://www.intercom.com/legal/privacy](https://www.intercom.com/legal/privacy)

## Description

**Intercom Conversations** brings the power of Intercom's messaging platform straight to your Android device, enabling you to stay connected with your customers and leads wherever you go.

This extension allows you to manage your inbox on the move — view, assign, and collaborate on conversations easily. You can start or continue chats, quickly respond using saved replies, articles, or images, and gain insight by viewing user and lead profiles directly within the app. Designed for sales, marketing, and customer service teams, Intercom Conversations helps facilitate genuine, real-time interactions that drive engagement and build lasting connections.

## Rankings

- #142,608 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.CAMERA`
- `android.permission.INTERNET`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_APP_BADGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.USE_BIOMETRIC`
- `android.permission.USE_FINGERPRINT`
- `android.permission.VIBRATE`
- `android.permission.WAKE_LOCK`
- `com.anddoes.launcher.permission.UPDATE_COUNT`
- `com.google.android.c2dm.permission.RECEIVE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.htc.launcher.permission.READ_SETTINGS`
- `com.htc.launcher.permission.UPDATE_SHORTCUT`
- `com.huawei.android.launcher.permission.CHANGE_BADGE`
- `com.huawei.android.launcher.permission.READ_SETTINGS`
- `com.huawei.android.launcher.permission.WRITE_SETTINGS`
- `com.majeur.launcher.permission.UPDATE_BADGE`
- `com.oppo.launcher.permission.READ_SETTINGS`
- `com.oppo.launcher.permission.WRITE_SETTINGS`
- `com.sec.android.provider.badge.permission.READ`
- `com.sec.android.provider.badge.permission.WRITE`
- `com.sonyericsson.home.permission.BROADCAST_BADGE`
- `com.sonymobile.home.permission.PROVIDER_INSERT_BADGE`
- `io.intercom.android.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`
- `me.everything.badger.permission.BADGE_COUNT_READ`
- `me.everything.badger.permission.BADGE_COUNT_WRITE`

## Review summary

Reviewers broadly consider the Android Intercom Conversations app unstable and feature-poor compared with the web version. Major complaints center on unreliable notifications, limited ticket-management capabilities, and buggy performance. Image handling is weak, and some essential actions (like starting new conversations) aren’t available on mobile. A few users acknowledge basic mobile usefulness for replies, but parity with desktop and reliability remain the key improvements desired.

### Pros

- Functional for basic mobile ticket replies.
- Enables on-the-go ticket handling.
- Some reviewers see value in the basic functionality and usability for simple tasks.

### Cons

- Push notifications are unreliable or significantly delayed on Android.
- Missing core features compared to the web/desktop (e.g., cannot start new conversations, limited ticket status/label controls, limited CRM/AI features).
- Frequent stability issues and bugs, with outdated UI and slow performance.
- Poor image handling (no image zoom, cannot download images, upload issues) and related content-copy problems.

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Source: [Chrome-Stats](https://chrome-stats.com/d/io.intercom.android)