# CareAR

> Enhanced Augmented Reality tools for self-solve and live visual collaboration

Canonical page: [https://chrome-stats.com/d/io.CareAR.connect](https://chrome-stats.com/d/io.CareAR.connect)

## Overview

- **ID:** `io.CareAR.connect`
- **Platform:** Android
- **Type:** Android app
- **Status:** Available
- **Publisher:** Resolve Grid AI Technologies Corporation
- **Category:** COMMUNICATION
- **Downloads:** 37,510
- **Rating:** 3.92 / 5 (74 ratings)
- **Version:** 26.01.001
- **Last updated:** 2026-03-25
- **First published:** 2019-06-17
- **Publisher country:** US
- **Size:** 144 MB
- **Data as of:** 2026-09-12
- **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=io.CareAR.connect)
- **Website:** [https://www.carear.io](https://www.carear.io/)
- **Privacy policy:** [https://www.carear.io/privacy-policy](https://www.carear.io/privacy-policy)

## Description

CareAR by Xerox is a cutting-edge augmented reality support platform designed to empower customer service, field service, and IT teams. It enables faster resolutions and improved outcomes through immersive self-solve content and live AR collaboration. With features like multiparty sessions, advanced annotation tools, session recording, and AR measurement, CareAR supports seamless remote troubleshooting and guidance.

The platform boasts rich analytics, customizable KPIs, and group management, providing valuable insights and improving overall service efficiency. By reducing costly dispatches and enhancing first-time fix rates, CareAR drives significant ROI improvements while enhancing safety and customer satisfaction.

## Rankings

- #337,518 — Overall

## Permissions and access

### Permissions

- `android.permission.ACCESS_ADSERVICES_AD_ID`
- `android.permission.ACCESS_ADSERVICES_ATTRIBUTION`
- `android.permission.ACCESS_COARSE_LOCATION`
- `android.permission.ACCESS_FINE_LOCATION`
- `android.permission.ACCESS_NETWORK_STATE`
- `android.permission.ACCESS_WIFI_STATE`
- `android.permission.BLUETOOTH`
- `android.permission.CAMERA`
- `android.permission.FOREGROUND_SERVICE`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PLAYBACK`
- `android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION`
- `android.permission.FOREGROUND_SERVICE_MICROPHONE`
- `android.permission.INTERNET`
- `android.permission.MODIFY_AUDIO_SETTINGS`
- `android.permission.POST_NOTIFICATIONS`
- `android.permission.READ_EXTERNAL_STORAGE`
- `android.permission.RECEIVE_BOOT_COMPLETED`
- `android.permission.RECORD_AUDIO`
- `android.permission.REORDER_TASKS`
- `android.permission.SYSTEM_ALERT_WINDOW`
- `android.permission.WAKE_LOCK`
- `android.permission.WRITE_EXTERNAL_STORAGE`
- `com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE`
- `com.google.android.gms.permission.AD_ID`
- `com.google.android.providers.gsf.permission.READ_GSERVICES`
- `io.CareAR.connect.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION`

## Review summary

CareAR is praised for enabling interactive remote technical support with features like screen annotation and screenshots, helping users quickly diagnose issues. However, multiple users face login and SSO problems, unclear login instructions, and app stability issues such as video crashes and disconnections. Compatibility issues with Android devices post-update and high power demands also affect usability. Despite these challenges, many users find it an excellent and time-saving tool for remote assistance.

### Pros

- Helps users interactively show remote technical issues and assist with troubleshooting.
- Saves time by narrowing down problems virtually, making technical support easier.
- Allows users to notate on screen and take screenshots during support sessions.
- Great tool for supporting remote engineers or customers.
- Generally considered an awesome and excellent app by users who can access it.

### Cons

- Sign in with Single Sign-On (SSO) frequently not working or login issues.
- Lack of instructions on how to log in, causing confusion.
- App stability issues such as video crashing, disconnects, and breaks during calls.
- Compatibility problems with certain Android phone models especially after updates.
- High power consumption and reliance on strong signal or Wi-Fi connection; phone experience less stable than PC.

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Source: [Chrome-Stats](https://chrome-stats.com/d/io.CareAR.connect)