# Support by ERP4U > Track, assign & resolve support tickets across projects and clients — on the go. Canonical page: [https://chrome-stats.com/d/in.erp4u.support](https://chrome-stats.com/d/in.erp4u.support) ## Overview - **ID:** `in.erp4u.support` - **Platform:** Android - **Type:** Android app - **Status:** Available - **Publisher:** Webteam Private limited - **Category:** BUSINESS - **Downloads:** 19 - **Version:** 1.0.0 - **Last updated:** 2026-07-16 - **First published:** 2026-07-16 - **Publisher country:** IN - **Size:** 23 MB - **Data as of:** 2026-09-13 - **Store listing:** [Google Play Store](https://play.google.com/store/apps/details?id=in.erp4u.support) - **Website:** [https://www.erp4u.in/](https://www.erp4u.in/) - **Privacy policy:** [https://www.erp4u.in/privacy-policy](https://www.erp4u.in/privacy-policy) ## Description Support By ERP4U — helpdesk & ticket management for teams and their clients.

Support By ERP4U brings your entire support workflow into one clean mobile app. Whether you're a support agent clearing your queue, a project manager tracking SLAs, or a client raising a request, everything you need is a tap away.

Manage every ticket, start to finish
Create, assign, prioritize, and resolve tickets from your phone. Track status through every stage — new, in progress, pending client, completed — with a full activity trail on every ticket, including comments, work logs, and status history.

Built for teams and their clients
Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates.

Stay on top of what matters
• Real-time push notifications when a ticket is created, reassigned, updated, or commented on
• A live dashboard showing open, in-progress, pending, and completed tickets at a glance
• SLA tracking so nothing slips past its resolution target
• Powerful search and filters across tickets, projects, and clients

Key features
• Ticket lifecycle management with custom statuses, priorities, and categories
• Projects and client organizations
• Comments, internal notes, and file attachments
• Work logs and time tracking
• Customer satisfaction (CSAT) ratings and productivity reports
• Custom fields and request types tailored to your workflow
• Instant push notifications for every important update
• Secure, role-based sign-in (accounts are created by invitation)

Who it's for
Support teams, agencies, IT departments, and service providers who manage tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status.

Sign in with the account your administrator provides and take your support desk anywhere.

Privacy Policy: https://www.erp4u.in/privacy-policy ## Rankings - #2,618,541 — Overall ## Permissions and access ### Permissions - `android.permission.ACCESS_NETWORK_STATE` - `android.permission.INTERNET` - `android.permission.POST_NOTIFICATIONS` - `android.permission.VIBRATE` - `android.permission.WAKE_LOCK` - `com.android.vending.CHECK_LICENSE` - `com.google.android.c2dm.permission.RECEIVE` - `in.erp4u.support.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION` ## Similar extensions and apps - [Assistant](https://chrome-stats.com/d/io.samirgroup.ticketingapp.egypt) — 19 users - [Assistant](https://chrome-stats.com/d/io.samirgroup.ticketingapp) — 904 users - [ENDURA ERP](https://chrome-stats.com/d/com.strategicerp.strategicerp) — 16 users - [Your ERP](https://chrome-stats.com/d/com.gnuapp.yourerp) — 148 users - [Teamwork Desk](https://chrome-stats.com/d/com.teamwork.mobile.desk) — 17,182 users, 2.67 / 5 - [Frappe Helpdesk](https://chrome-stats.com/d/com.botsolutions.erpapp) — 87 users - [Smart ERP-ESS](https://chrome-stats.com/d/com.smarterp.ess) — 5 users - [Service Desk](https://chrome-stats.com/d/com.smartway.servicedesk) — 3 users - [Servicing24 Client](https://chrome-stats.com/d/com.silicon.servicing24) — 74 users - [EZ Corporate EndUser](https://chrome-stats.com/d/com.ezcorporateerp.app) — 20 users - [Vortex Support](https://chrome-stats.com/d/net.vortex.support) — 17 users - [CapyDesk](https://chrome-stats.com/d/com.tecadi.capydesk) — 14 users --- Source: [Chrome-Stats](https://chrome-stats.com/d/in.erp4u.support)