# BetterHelp - Therapy

> #1 Therapy Platform

Canonical page: [https://chrome-stats.com/d/id995252384](https://chrome-stats.com/d/id995252384)

## Overview

- **ID:** `id995252384`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** BetterHelp
- **Category:** Health & Fitness
- **Rating:** 4.80 / 5 (149,472 ratings)
- **Version:** 23.1
- **Last updated:** 2026-08-26
- **First published:** 2015-07-11
- **Size:** 34 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/betterhelp-therapy/id995252384)
- **Website:** [https://www.betterhelp.com](https://www.betterhelp.com/)
- **Privacy policy:** [https://www.betterhelp.com/privacy/](https://www.betterhelp.com/privacy/)

## Description

**BetterHelp** is an online therapy platform that helps you connect with a licensed therapist based on your needs, preferences, and location. Its network includes more than 35,000 licensed professionals, including psychologists, counselors, clinical social workers, and marriage and family therapists.

Message your therapist anytime and schedule weekly live video or phone sessions from wherever you are. BetterHelp also offers educational group webinars, insurance options for eligible members, and self-pay plans. Pricing varies based on insurance coverage, location, therapist availability, and preferences, with eligible members potentially paying an average copay of $23 per session.

## Rankings

- #2,620 — Overall

## Review summary

Users praise BetterHelp for ease of use, flexible scheduling and access to supportive, professional therapists, plus helpful features like journaling and courses. However, recurring concerns include inconsistent therapist fit, reliability and billing issues, licensing questions, and service changes that can affect cost and access, leading to mixed experiences depending on the therapist and platform reliability.

### Pros

- Easy to use and intuitive app
- Strong therapist matching and easy to switch therapists
- Professional, caring therapists who are easy to talk to
- Convenient scheduling and ability to connect remotely
- Value-added features like journaling, homework, assessments, resources, and group sessions

### Cons

- Inconsistent therapist fit; difficulty finding a good match
- Reliability and billing issues (tech glitches, therapist login issues, charges when it's at fault)
- Questions about licensing status of therapists / intake with licensed professionals
- Therapy can be expensive per session for some users
- Changes to services such as psychiatry/medication availability

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Source: [Chrome-Stats](https://chrome-stats.com/d/id995252384)