# Memphis 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id993723645](https://chrome-stats.com/d/id993723645)

## Overview

- **ID:** `id993723645`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Memphis
- **Category:** Utilities
- **Rating:** 4.30 / 5 (911 ratings)
- **Version:** 7.0.0
- **Last updated:** 2026-08-14
- **First published:** 2015-05-27
- **Size:** 146 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/memphis-311/id993723645)
- **Website:** [https://www.memphistn.gov/](https://www.memphistn.gov/)
- **Privacy policy:** [https://legal.seeclickfix.com/mobile-privacy-policy/](https://legal.seeclickfix.com/mobile-privacy-policy/)

## Description

Memphis 311 is a city-focused Chrome extension that helps residents report quality-of-life issues to local authorities. It uses GPS to detect your location and presents a menu of common conditions, such as potholes, streetlight problems, damaged street signs, and more. Users can attach photos or videos to their requests to provide clear context.

Reports can be tracked by the submitter and by others in the community, increasing transparency and speeding responses. The extension streamlines municipal reporting by keeping you informed about the status of issues from submission to resolution.

## Rankings

- #58,987 — Overall

## Review summary

Memphis 311 is praised for being easy to use and a convenient way to report city issues, with some quick resolutions in certain cases. However, a dominant concern is that many cases are closed without action or clear explanations, and some service issues (like missed pickups) remain unresolved. Additional complaints mention clunky UI, repetitive questions, and perceived automated responses with unclear timing rules, suggesting the app is useful but unreliable in practice.

### Pros

- Easy to use and convenient to contact the city.
- Allows reporting a broad range of issues (trash, recycling, yard waste, dead animals, potholes).
- Some requests are resolved quickly (e.g., cart replacement in a week, quick pickups).
- Viewed as a central channel to log issues and view updates.

### Cons

- Cases close or are marked complete without any action or explanation.
- Reported issues like missed trash/recycling pickups persist and aren resolved.
- UI/UX problems: apply button visibility, multiple screens, repetitive questions.
- Responses feel automated with few meaningful updates.
- Unclear timing rules for requests and lack transparency about when a request is valid.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id993723645)