# Teamwork Desk

> Manage your helpdesk on the go

Canonical page: [https://chrome-stats.com/d/id984925768](https://chrome-stats.com/d/id984925768)

## Overview

- **ID:** `id984925768`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Teamwork Crew Limited
- **Category:** Business
- **Rating:** 2.10 / 5 (19 ratings)
- **Version:** 2.0.0
- **Last updated:** 2022-03-07
- **First published:** 2015-11-05
- **Size:** 1.76 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/teamwork-desk/id984925768)
- **Website:** [https://www.teamwork.com/ios](https://www.teamwork.com/ios)
- **Privacy policy:** [https://www.teamwork.com/privacypolicy](https://www.teamwork.com/privacypolicy)

## Description

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!

## Rankings

- #354,932 — Overall

## Review summary

Reviews are mixed. Users praise the mobile app for on-the-go ticket handling and view it as a useful companion to Desktop, with some reporting it transforms their workflow. However, repeated issues highlight serious drawbacks: persistent login problems, frequent crashes, lack of push notifications, and missing core mobile capabilities (e.g., creating or assigning tasks). Overall, stability and parity with the desktop experience are the main areas needing improvement for broad enterprise satisfaction.

### Pros

- Quick on-the-go ticket reading, assignment, and response
- Daily usage that some users report as transforming their business
- Desktop integration complement; a helpful companion to the desktop experience

### Cons

- Persistent login/authentication failures plaguing the mobile app
- Frequent crashes and instability (including after updates)
- No push notifications on iOS, reducing real-time awareness
- Mobile feature gaps (unable to create/assign tasks, limited ticket actions)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id984925768)