# NorthStar Connect

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id978891993](https://chrome-stats.com/d/id978891993)

## Overview

- **ID:** `id978891993`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Northstar Alarm Services, LLC
- **Category:** Lifestyle
- **Rating:** 4.30 / 5 (10,218 ratings)
- **Version:** 6.65.1
- **Last updated:** 2026-08-03
- **First published:** 2015-04-08
- **Size:** 225 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/northstar-connect/id978891993)
- **Privacy policy:** [https://www.resideo.com/us/en/corporate/legal/privacy/partner-branded-apps](https://www.resideo.com/us/en/corporate/legal/privacy/partner-branded-apps)

## Description

NorthStar Connect Remote Services gives you complete control of your Honeywell security system and connected devices—from anywhere 24/7. Arm or disarm your system, manage lights and thermostats, unlock doors, and even operate an August Smart Lock, all through a single Chrome extension. Create Smart Scenes with a Wizard guide for convenience, and view live video and SkyBell video doorbell events in real time.

Stay informed with email and text alerts for alarms, motion, temperature changes, and other events at your home or business. The app supports multiple languages (English, Latin American Spanish, French Canadian, Brazilian Portuguese), offers fingerprint login, allows you to create users and manage security codes, and even locate vehicles or assets. Requires a compatible Honeywell system with a NorthStar Connect Remote Services subscription; a Test Drive Demo is available.

## Rankings

- #18,477 — Overall
- #78 — connection

## Review summary

User reviews of NorthStar Connect on Apple show frustration centered on the mobile app and service. The most common complaints are an unstable, slow iOS app with freezes and difficulty arming/disarming. Many users report cameras and sensors dropping offline and unreliable motion detection, plus frequent equipment issues requiring costly service calls. A pervasive problem is the contract structure: long multi-year commitments, auto-renewals, and hard-to-navigate cancellations, often with forced upgrades after buyouts (notably ADT). Customer service is frequently unresponsive. Isolated positives mention the alarm service functioning and the app being usable despite flaws.

### Pros

- Isolated positives: some users report the alarm service itself works well.
- The app is usable, though not optimal, with some users able to operate basic functions.

### Cons

- App stability and responsiveness: freezing, crashing, and slow performance, making arming/disarming difficult.
- Contract length and renewal: multi-year commitments with auto-renewals and difficult cancellation processes.
- Equipment reliability and compatibility: cameras/sensors frequently drop offline, motion detection issues, and reliance on potentially outdated hardware.
- Poor customer service: long wait times, unreturned calls, and unhelpful support.
- Post-acquisition upgrade pressure: buyouts (e.g., by ADT) leading to forced upgrades and compatibility issues.

## Similar extensions and apps

- [NorthStar Home](https://chrome-stats.com/d/id1494477150) — 3.20 / 5
- [Bay Alarm Connect](https://chrome-stats.com/d/id1164603995) — 4.50 / 5
- [Total Connect 2.0](https://chrome-stats.com/d/id439763870) — 4.60 / 5
- [NorthStar Home Technologies](https://chrome-stats.com/d/id1662314178) — 5.00 / 5
- [M.Connected Home™](https://chrome-stats.com/d/id1569022556) — 4.50 / 5
- [Total Connect Comfort](https://chrome-stats.com/d/id469517819) — 4.30 / 5
- [Honeywell H Pro](https://chrome-stats.com/d/id939913063) — 2.60 / 5
- [Smartlink Security](https://chrome-stats.com/d/id1266830174) — 2.30 / 5
- [Honeywell Home Suite](https://chrome-stats.com/d/id1482245162) — 1.40 / 5
- [Star Communications](https://chrome-stats.com/d/id1462385396) — 4.00 / 5
- [ADT Smart Connect](https://chrome-stats.com/d/id6476771427) — 1.80 / 5
- [Guardian Protection](https://chrome-stats.com/d/id976757777) — 4.70 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id978891993)