# Pacific Power

> Utilities

Canonical page: [https://chrome-stats.com/d/id969606122](https://chrome-stats.com/d/id969606122)

## Overview

- **ID:** `id969606122`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** KUBRA Arizona, Inc.
- **Category:** Utilities
- **Rating:** 1.80 / 5 (181 ratings)
- **Version:** 5.0.1
- **Last updated:** 2025-10-02
- **First published:** 2015-04-27
- **Size:** 28 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/pacific-power/id969606122)
- **Website:** [http://www.ifactorinc.com](http://www.ifactorinc.com/)
- **Privacy policy:** [https://www.pacificpower.net/app/privacy.html](https://www.pacificpower.net/app/privacy.html)

## Description

Pacific Power is a free app that lets you pay your bill, report outages, and check outage status from anywhere, 24/7. It provides bill-ready and payment alerts to keep you up-to-date, especially during storms.

Easily manage multiple electric accounts, view balances, and pay securely by debit card, credit card, or bank transfer. Receive outage restoration alerts, fast access to customer service, and stay informed with the latest news and tips. Note: data charges may apply for notifications and card payments may incur fees.

## Rankings

- #154,162 — Overall

## Review summary

Users generally can view their electricity usage and pay bills, and an outage map helps during outages. However, the app suffers from persistent authentication and payment problems: frequent password resets and login failures, unreliable biometrics, unclear or missing pending payment indicators, activation/sign-in loops, and annoying UI friction. Core features exist but stability and authentication reliability need significant fixes.

### Pros

- Core functionality exists to view usage and pay bills.
- Outage map provides outage information during events.
- The app exposes usage data and billing history for users.

### Cons

- Frequent login and password reset failures, with resets not arriving or links missing.
- Biometric logins (Face ID/Touch ID) don’t persist or reliably work, forcing password entry.
- Billing status is unreliable (pending payments not clearly shown, risk of duplicate charges).
- Activation and sign-in flows can loop or fail, with activation links not functioning.
- UI/UX friction and instability (login screen issues, repeated sign-outs, input barriers).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id969606122)