# Resident App

> Business

Canonical page: [https://chrome-stats.com/d/id956003862](https://chrome-stats.com/d/id956003862)

## Overview

- **ID:** `id956003862`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SightPlan
- **Category:** Business
- **Rating:** 1.90 / 5 (405 ratings)
- **Version:** 2.11.2
- **Last updated:** 2022-08-12
- **First published:** 2015-04-30
- **Size:** 29 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/resident-app/id956003862)
- **Website:** [http://residentservice.com/](http://residentservice.com/)
- **Privacy policy:** [https://www.residentservice.com/privacy-policy](https://www.residentservice.com/privacy-policy)

## Description

Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications, and communicate with your community team. Capture an issue with just a tap—snap a picture and send it directly to the community team to get help fast.

Stay in the loop from start to finish with real-time updates on your requests and events. Quickly add comments, chat with the community staff, and rate your experience to help improve service. Note: Resident App is a companion app to the award-winning SightPlan™ Resident Service solution. If you’re unsure whether your community is SightPlan-enabled, contact your Property Manager to learn more.

## Rankings

- #111,892 — Overall

## Review summary

User reviews overwhelmingly report a buggy and unreliable Resident App. The most frequent pain points are the keyboard covering the post button and frequent UI zoom/scroll issues that prevent replying or submitting requests. Login and verification problems (codes failing, loops, or lockouts) compound the frustration, and several users say maintenance requests or replies don’t work on iPhone. A minority note positive maintenance interactions or that requests reach management when the app functions. Overall, the app often works poorly and feels outdated, with limited useful features.

### Pros

- Provides a dedicated channel to submit maintenance/service requests to property management.
- In some cases, submitted requests are received by management, indicating the feature can work when not buggy.
- Maintenance staff can address issues effectively in some situations.

### Cons

- The UI frequently zooms in/out, making it hard to click buttons or scroll.
- The keyboard often covers the 'add comment' or 'send' button, blocking submissions.
- Login and verification problems (codes not sending, loops, or being locked out) prevent use.
- Core actions like submitting requests or replying are unreliable or unusable on iPhone.
- The app is buggy, outdated, and appears not to have timely updates.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id956003862)