# China Train Booking

> A Fast Way to Secure Your Seat

Canonical page: [https://chrome-stats.com/d/id954970366](https://chrome-stats.com/d/id954970366)

## Overview

- **ID:** `id954970366`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** China International Travel Service Guilin Co., Ltd.
- **Category:** Utilities
- **Rating:** 4.30 / 5 (95 ratings)
- **Version:** 3.9.3
- **Last updated:** 2026-08-12
- **First published:** 2015-01-11
- **Size:** 94 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/china-train-booking/id954970366)
- **Website:** [https://www.chinatrainbooking.com](https://www.chinatrainbooking.com/)
- **Privacy policy:** [https://www.chinatrainbooking.com/policy/policy-en.html](https://www.chinatrainbooking.com/policy/policy-en.html)

## Description

The Smart & Fast Way to Secure Your Seat! China Train Booking enables electronic tickets for high-speed rail, so you don’t need paper tickets—just show your ID to board. Since e-tickets were implemented on 12306, they’ve saved about 2,000 tons of paper annually, reduced wastewater discharge by millions of tons, and cut CO2 emissions significantly, while speeding up boarding." 

Key features include real-time train schedules and ticket availability, booking up to 1 hour before departure, seat selection, and 1:1 human customer service for refunds, exchanges, rescheduling, or cancellations. You can view station maps, receive in-app status notifications, and access multilingual guidance, with secure payments via PayPal, international cards, WeChat, or Alipay and no credit card fees. Launched by chinahighlights, the app is trusted by travelers with 90%+ five-star ratings.

## Rankings

- #141,971 — Overall

## Review summary

The app is praised for its English-friendly interface and convenient, ticketless booking with strong support for changes. However, recurring concerns include high or pre-issuance fees, cancellation charges, and refunds, plus frequent technical bugs that disrupt bookings. While many users report responsive staff, reliability and pricing consistency appear as the most cited drawbacks across multiple reviews.

### Pros

- English-friendly interface and English-speaking customer support, making it easy for non-Chinese users.
- Convenience: no need to queue for tickets and e-tickets delivered, with quick, straightforward train and seat booking.
- Responsive customer service for changes and refunds, with helpful support via WeChat and staff like Carrie and Virginia.
- Relatively easy payment setup and overall user-friendly booking flow.

### Cons

- Fees and surcharges: per-ticket fees, pre-issuance charges, and cancellation fees, with some users feeling pricing is high.
- Technical instability: frequent bugs and crashes, including hangs on new devices/OS versions and buggy UI (calendar, seat availability, 404 errors).
- Booking and cancellation reliability issues: incorrect bookings, tickets not issued after payment, and difficulties canceling or obtaining refunds.
- Support accessibility during issues: at times slow or hard to reach when problems arise.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id954970366)