# viagogo Tickets

> Entertainment

Canonical page: [https://chrome-stats.com/d/id953433135](https://chrome-stats.com/d/id953433135)

## Overview

- **ID:** `id953433135`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** viagogo
- **Category:** Entertainment
- **Rating:** 4.40 / 5 (2,881 ratings)
- **Version:** 106.3.11
- **Last updated:** 2026-09-15
- **First published:** 2015-05-13
- **Size:** 132 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/viagogo-tickets/id953433135)
- **Website:** [http://www.viagogo.co.uk](http://www.viagogo.co.uk/)
- **Privacy policy:** [http://www.viagogo.co.uk/help/privacy](http://www.viagogo.co.uk/help/privacy)

## Description

viagogo is the world’s largest secondary marketplace for tickets to live events.

viagogo is a global online platform for live sport, music and entertainment tickets. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. The service supports multiple languages, currencies and devices to help fans access tickets wherever they are.

Key features include searching by event name, venue, genre or location; interactive seat maps; easy checkout and mobile tickets; worldwide delivery; and a buyer guarantee that tickets are valid on time or a comparable replacement or refund. Sellers can list, manage and fulfill orders on the go and get paid promptly.

## Rankings

- #35,065 — Overall
- #28 — ticket

## Review summary

Overall, reviews portray Viagogo Tickets as unreliable and risky. The most frequent issues are ticket delivery failures, substitutions or changed event dates with little or no refunds, and slow or unhelpful customer support. Reviewers also complain about high or hidden fees, especially parking charges, and reports of fake tickets or scams. App bugs, broken location search, and accounts being mismanaged further erode trust. A small minority report legitimate use after several purchases, but the dominant sentiment across reviews is negative.

### Pros

- Some users report Viagogo can be legitimate after multiple purchases (appears consistent with long‑term use).
- Occasional positive notes about customer support being helpful (step-by-step assistance) when contacted.
- A few reviewers describe a generally positive or acceptable experience despite issues.

### Cons

- Ticket delivery problems and refunds: tickets not delivered, incorrect or duplicate tickets, replacements inferior, or event dates changed with little to no refund.
- Excessive and hidden fees: inflated ticket prices and additional charges (e.g., parking) that raise the total cost.
- Poor customer service: long holds, unhelpful agents, slow resolution, and automated responses.
- Fraud concerns: multiple reports of fake tickets, scams, or accounts being mishandled/shut down.
- App and site reliability issues: crashes, blank screens, and faulty location search or broken features.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id953433135)