# Support by Sony: Find support

> Utilities

Canonical page: [https://chrome-stats.com/d/id948089375](https://chrome-stats.com/d/id948089375)

## Overview

- **ID:** `id948089375`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Sony Corporation
- **Category:** Utilities
- **Rating:** 4.00 / 5 (327 ratings)
- **Version:** 2.17.0
- **Last updated:** 2026-08-23
- **First published:** 2014-12-23
- **Size:** 14 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/support-by-sony-find-support/id948089375)
- **Privacy policy:** [https://www.sony.net/privacy/supportapp/](https://www.sony.net/privacy/supportapp/)

## Description

Find support information for your Sony products with Support by Sony. Support by Sony helps you quickly find support information.

Instant notification about your bookmarked products: Receive important news, software/firmware updates and helpful guides about your products directly to your smartphone.

## Rankings

- #91,534 — Overall
- #13 — support

## Review summary

Overall, reviewers see potential and usefulness of Support by Sony for accessing product information and updates across Sony devices, with some calling it helpful. However, recurring complaints dominate: no bulk message management and clutter from many notifications; online support is largely ineffective due to bots and lack of a true live chat; navigation/UX issues and lack of landscape mode reduce usability; and stability bugs after updates (crashes, device addition failures). In short, the app shows promise but needs significant improvements in message controls, support flow, UX, and reliability.

### Pros

- Provides access to information and answers about Sony products, which multiple reviews describe as helpful.
- Shows potential to be a useful, all-in-one hub for Sony products.
- Delivers notifications about Sony product updates/messages, which users find useful.

### Cons

- No bulk actions for messages (no 'mark all read' or 'delete all'), leading to a backlog and clutter.
- Online support is ineffective (live chat largely unavailable, bots dominate; at times requiring a phone call).
- Poor navigation and UX, including lack of landscape support on iPad and slow, one-by-one message actions.
- Stability issues and update-related bugs (crashes or failing to add devices after updates).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id948089375)