# OneService-Serving Your Estate

> For neighbourhood needs

Canonical page: [https://chrome-stats.com/d/id947274394](https://chrome-stats.com/d/id947274394)

## Overview

- **ID:** `id947274394`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ministry of National Development
- **Category:** Productivity
- **Rating:** 3.60 / 5 (63 ratings)
- **Version:** 8.2.2
- **Last updated:** 2026-08-12
- **First published:** 2015-08-27
- **Size:** 40 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/oneservice-serving-your-estate/id947274394)
- **Privacy policy:** [https://go.gov.sg/osappprivacystatement](https://go.gov.sg/osappprivacystatement)

## Description

OneService is a convenient platform that lets residents submit neighbourhood feedback anytime, anywhere, helping to improve the community by routing reports to the right Town Councils or authorities such as HDB, NEA, LTA, and NParks.

Key features include reporting cleanliness, roads and footpaths, pests, illegal parking, and more. The app uses Singpass login and supports Singapore's Smart Nation initiative, coordinating with 17 Town Councils and 10 agencies to direct feedback to the right authorities for faster resolution.

## Rankings

- #176,014 — Overall
- #50 — environment

## Review summary

Users praise the concept but repeatedly report critical reliability issues: crashes during login (often with SingPass/OTP), inability to log in, frequent re-login, and loading stalls. The app is described as unusable in its current state, with concerns about abandonment. A few note openness to community contributions via a development API.

### Pros

- Great idea and initiative behind the app.
- Great app, when it works.
- Willingness to share a development API to invite community contributions.

### Cons

- Frequent login crashes and SingPass/OTP failures.
- Unusable at current state due to login crashes.
- Doesn't stay signed in between sessions; requires re-login every few days.
- Frequent loading issues and general instability.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id947274394)