# Outreach Smartphone Monitoring

> Business

Canonical page: [https://chrome-stats.com/d/id934982985](https://chrome-stats.com/d/id934982985)

## Overview

- **ID:** `id934982985`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** CivilMap
- **Category:** Business
- **Rating:** 2.20 / 5 (17 ratings)
- **Version:** 4.2.5
- **Last updated:** 2026-08-22
- **First published:** 2014-11-17
- **Size:** 42 MB
- **Data as of:** 2026-09-03
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/outreach-smartphone-monitoring/id934982985)
- **Privacy policy:** [http://app.osmnow.com/privacy\_policy.pdf](http://app.osmnow.com/privacy_policy.pdf)

## Description

This app is meant to be used in conjunction with the Outreach Smartphone Monitoring web application. It allows monitoring parties such as police departments to monitor offenders who are under house arrest or have other location restrictions, or have blood alcohol content restrictions. 

OSM features:

* "Check In" feature generates pass code and facial recognition video of offender

* "Check In" randomly programmed by monitoring party or voluntarily by offender 

* "BAC" blood alcohol content feature using FDA approved, fuel cell. Bluetooth breathalyzer with video verification, BAC failure prompts UA via web application

* All breathalyzer check-in videos reviewed by OSM staff

* "Calendar" sends push notifications reminding offender of court, testing, prescriptions, events, etc

* Emphasis on decreasing "failure to appear" rates 

* Active GPS location monitoring, exclusion and inclusion zones

This app is part of a system that allows monitor parties to monitor more offenders with existing staff at no cost.

*Patent Pending*
*Continued use of GPS running in the background can dramatically decrease battery life.*

## Rankings

- #361,533 — Overall
- #57 — smartphone

## Review summary

Users praise Outreach for supporting sobriety and probation compliance with a simple, discreet device and responsive staff. However, widespread reliability issues, inconsistent test reporting, weak notifications, lack of scheduling, and background performance problems dominate feedback. Stability and better alert controls are essential for broader trust and usability.

### Pros

- Helps users stay sober and comply with probation/PO requirements.
- Easy to use and the app/device are user-friendly.
- Discreet device design and discreet operation.
- Responsive and helpful support staff (e.g., Titus, Oscar) and good onboarding.
- Reminders for check-ins and tests aid accountability.

### Cons

- Frequent crashes and reliability problems; app often not functional or tests not logged.
- Inconsistent test reporting (submitted vs. failed, 'No Reply', etc.) and lack of clear video vs. photo handling.
- Unreliable or quiet notifications; difficulty waking users for tests (sound/alert issues).
- No scheduling option; tests are randomized, making planning and compliance hard.
- Background activity and battery drain; app interferes with other apps and overall device performance.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id934982985)