# Dialpad

> A modern phone system

Canonical page: [https://chrome-stats.com/d/id921879637](https://chrome-stats.com/d/id921879637)

## Overview

- **ID:** `id921879637`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Dialpad, Inc.
- **Category:** Business
- **Rating:** 4.60 / 5 (4,545 ratings)
- **Version:** 69.0.1
- **Last updated:** 2026-09-16
- **First published:** 2014-10-14
- **Size:** 335 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/dialpad/id921879637)
- **Website:** [https://www.dialpad.com](https://www.dialpad.com/)
- **Privacy policy:** [https://www.dialpad.com/legal/#privacy](https://www.dialpad.com/legal/#privacy)

## Description

Dialpad Chrome extension brings a modern business phone system directly to your browser, unifying calls, messages, and contacts for teams. Switch between devices with a single tap, access automatic note-taking via Voice Intelligence, and coach calls from anywhere in a single interface.

Dialpad's rich contact profiles integrate CRM data to keep your team aligned, while AI-driven transcription and insights help you work smarter and faster.

## Rankings

- #27,381 — Overall
- #3 — dial

## Review summary

Dialpad is valued for being easy to use and a dependable, all-in-one communications tool for business, handling calls, texts, and team messaging. However, multiple reviews highlight significant downsides: persistent bugs and crashes, updates that hurt usability, poor customer support, and unreliable call connectivity. This tension between a solid concept and real-world reliability leads some users to question its suitability for critical workflows and to consider alternatives.

### Pros

- Easy to use and user-friendly interface; dependable performance.
- All-in-one communications platform (calls, texts, and team messaging) in one app for business use.
- Strong for business use with reliable handling of customer communications and internal team coordination.

### Cons

- Buggy/unstable app with glitches and crashes (including laggy features like copy/paste on iPad).
- Updates frequently degrade the user experience or break features (negative impact after updates).
- Poor customer support and slow/resistant issue resolution (including mixed experiences with Salesforce integration support).
- Unreliable call quality and connectivity issues (calls failing to connect or bouncing between reps).

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- [ProPad](https://chrome-stats.com/d/id1068100273) — 5.00 / 5
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Source: [Chrome-Stats](https://chrome-stats.com/d/id921879637)