# Tidio

> AI customer support software

Canonical page: [https://chrome-stats.com/d/id916822567](https://chrome-stats.com/d/id916822567)

## Overview

- **ID:** `id916822567`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** TIDIO POLAND SP Z O O
- **Category:** Business
- **Rating:** 4.80 / 5 (4,770 ratings)
- **Version:** 9.21.0
- **Last updated:** 2026-09-22
- **First published:** 2014-09-17
- **Size:** 64 MB
- **Data as of:** 2026-09-26
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/tidio/id916822567)
- **Website:** [https://www.tidio.com/](https://www.tidio.com/)
- **Privacy policy:** [https://www.tidiochat.com/en/privacy-policy](https://www.tidiochat.com/en/privacy-policy)

## Description

The Tidio app delivers an all-in-one AI customer support suite, combining a help desk, AI chatbot agent, live chat, and lead generation. The mobile app lets you connect with customers on the go, helping you improve satisfaction and grow sales.

Key capabilities include quick responses to speed up conversations, chatbots that can generate leads even when you’re offline, a live visitor list with detailed visitor insights, and push notifications to alert you of new messages.

## Rankings

- #26,201 — Overall
- #15 — support
- #19 — customer

## Review summary

Users praise Tidio for being easy to set up, its Shopify/WordPress integration, and useful notifications/analytics that aid sales. However, multiple reviews report login instability and unreliable in-app chat/notification behavior, which can cause missed messages. A subset also notes difficulties with support or accessing accounts. Overall, the app is valued for ease of use and utility, but reliability around login and chat delivery remains a common concern.

### Pros

- Easy to use and quick to set up with an intuitive UI.
- Improves customer engagement through live chat, automation, and timely notifications/analytics, which can help sales.
- Strong integrations with Shopify and WordPress, making it easy to deploy on websites.
- Mobile notifications and analytics are readily accessible at your fingertips.
- Generous free plan for basic use.

### Cons

- Frequent logout / session does not stay active, leading to repeated sign-ins.
- In-app chat visibility is unreliable; you can miss chats even when notifications come through, causing delays.
- Support and account access issues occur for some users, making it hard to get help or access the account.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id916822567)