# Tourist Refund Scheme

> Travel

Canonical page: [https://chrome-stats.com/d/id910855751](https://chrome-stats.com/d/id910855751)

## Overview

- **ID:** `id910855751`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Department of Home Affairs
- **Category:** Travel
- **Rating:** 3.80 / 5 (48 ratings)
- **Version:** 2.1.0
- **Last updated:** 2026-05-06
- **First published:** 2014-10-16
- **Size:** 19 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/tourist-refund-scheme/id910855751)
- **Privacy policy:** [https://www.homeaffairs.gov.au/about/access-accountability/plans-policies-charters/policies/privacy](https://www.homeaffairs.gov.au/about/access-accountability/plans-policies-charters/policies/privacy)

## Description

This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app).

The app will allow you to enter the information that is required to lodge a TRS claim.  The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions.

When you have finished entering your information it will be stored in a QR code on your device.  This QR code is your TRS claim code.  You must present your TRS claim code to an officer at the TRS counter on your departure from Australia.

If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

## Rankings

- #192,953 — Overall

## Review summary

Users generally praise the app for fast refunds, ease of use, and a convenient QR code for TRS agents, which can save time at the airport. However, multiple reviews report crashes and stability problems, particularly during invoice entry, and some experience data-entry issues. A common frustration is the lack of a dedicated fast lane for app users, with reports of long queues or not being accepted in Sydney. Overall, the app performs well for many but crashes and airport processing friction are the most-repeated downsides.

### Pros

- Very fast refunds at the airport; refunds processed quickly
- User-friendly and easy to use
- QR code is readily generated for TRS agents
- Saves time and reduces airport processing duration

### Cons

- Frequent crashes and stability issues, especially during invoice/data-entry
- No dedicated fast line for app users; you still queue and may be told to fill out manual forms
- Occasional rejection or not being accepted in Sydney / TRS leading to extra hassle

## Similar extensions and apps

- [RALTravelClaim](https://chrome-stats.com/d/id6760561604)
- [eTRS Singapore](https://chrome-stats.com/d/id1458256190)
- [Traveller Wallet](https://chrome-stats.com/d/id1554112484) — 1.80 / 5
- [Hotel TRS](https://chrome-stats.com/d/id6773776135)
- [MyTRC](https://chrome-stats.com/d/id1221786926) — 3.60 / 5
- [MyRSC](https://chrome-stats.com/d/id561492867) — 1.50 / 5
- [SRC Reizen](https://chrome-stats.com/d/id1499264870) — 4.50 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id910855751)