# bol

> Shopping

Canonical page: [https://chrome-stats.com/d/id904894760](https://chrome-stats.com/d/id904894760)

## Overview

- **ID:** `id904894760`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** bol.com
- **Category:** Shopping
- **Rating:** 4.70 / 5 (1,344 ratings)
- **Version:** 2026.17.0
- **Last updated:** 2026-09-14
- **First published:** 2014-09-10
- **Size:** 124 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bol/id904894760)
- **Website:** [https://www.bol.com/nl/nl/sf/mobiele-app/](https://www.bol.com/nl/nl/sf/mobiele-app/)
- **Privacy policy:** [https://www.bol.com/nl/nl/tc/privacybeleid/](https://www.bol.com/nl/nl/tc/privacybeleid/)

## Description

**Shop eenvoudig met de bol-app.** Ontdek miljoenen artikelen in categorieën zoals fashion, elektronica, games, speelgoed en meer. Vind snel wat je zoekt met slimme zoekfuncties, filters en een barcode- of QR-scanner. Vergelijk producten op specificaties, reviews, prijzen en verkopers, en ontvang persoonlijke aanbevelingen en dagelijkse deals.

Bestel veilig met onder andere iDEAL, Bancontact, creditcard of achteraf betalen. Kies een bezorgmoment of laat je bestelling bezorgen bij een afhaalpunt van PostNL, Albert Heijn, bpost of Delhaize. Bewaar favorieten in verlanglijstjes, ontvang meldingen over bestellingen en aanbiedingen, en gebruik de klantenservice 24/7. Retourneren kan binnen 30 dagen.

## Rankings

- #48,118 — Overall

## Review summary

Users frequently complain about Bol's lack of English language support, confusing expats who can't switch to English and feel misled by descriptions. The core pain centers on delivery problems and unsatisfactory customer service when issues arise: late or failed deliveries, and slow refunds. While a couple of reviews praise Bol’s service quality and ease of shopping, the dominant sentiment is frustration with localization gaps and post-purchase issues. The app is described as well designed, but navigational challenges persist for non-Dutch speakers. Overall, the biggest barriers are language, delivery reliability, and support responsiveness.

### Pros

- Good customer service compared to many other stores in the Netherlands.
- Customers express satisfaction with Bol and the shopping experience.
- Bol is easy to deal with and the shopping process is straightforward.

### Cons

- Lack of English language support or localization; app and store descriptions mislead users into expecting English.
- Delivery problems with late shipments, poor handling, and slow refunds after issues.
- Navigation and using the app are hard for non-Dutch speakers due to language barriers.
- Inconsistent expectations about language options (marketing vs. actual options).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id904894760)