# MasterCard Concierge

> Shopping

Canonical page: [https://chrome-stats.com/d/id898290816](https://chrome-stats.com/d/id898290816)

## Overview

- **ID:** `id898290816`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Mastercard International Incorporated
- **Category:** Shopping
- **Rating:** 1.70 / 5 (61 ratings)
- **Version:** 9.4.4
- **Last updated:** 2026-08-20
- **First published:** 2014-07-24
- **Size:** 36 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mastercard-concierge/id898290816)
- **Privacy policy:** [http://www.mastercard.us/privacy/concierge\_app.html](http://www.mastercard.us/privacy/concierge_app.html)

## Description

Mastercard Concierge is your mobile personal assistant for on-the-go travel, dining, shopping, and exclusive experiences. With select World and World Elite cards, you can book dining on a self-serve basis, access privileged offers, and get help planning unforgettable moments in top cities worldwide.

The service includes city guides, dining reservations, and access to exclusive events and discounts at restaurants, stores, hotels, gyms, and museums near you. Availability varies by issuing bank, and some cards (e.g., Citibank) may not be eligible; contact your bank for details.

## Rankings

- #237,384 — Overall

## Review summary

User reviews consistently cite reliability and eligibility issues. The app frequently crashes, won't load data, and blocks access to benefits. Sign-in and registration often fail due to unresponsive input, misplaced buttons, or confusing UI. Many World Elite cards are not recognized or flagged as not eligible, causing frustration and misleading expectations. The overall UX is clunky and unhelpful—search and chat are not well-optimized, and in many cases the app offers little beyond a phone number for concierge.

### Cons

- App crashes or fails to load data consistently.
- Login and registration problems (unresponsive input, sign-in failures, and UI issues like buttons/fields not accessible).
- World Elite eligibility/status not recognized for many cards; not eligible messages.
- Poor UX/UI and navigation, including non-optimized chat window and slow/search issues.
- Limited functionality: app often only provides a concierge contact and does not display benefits or card data.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id898290816)