# Freshservice

> Business

Canonical page: [https://chrome-stats.com/d/id891265220](https://chrome-stats.com/d/id891265220)

## Overview

- **ID:** `id891265220`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- **Category:** Business
- **Rating:** 4.50 / 5 (2,383 ratings)
- **Version:** 9.12
- **Last updated:** 2026-09-04
- **First published:** 2014-07-13
- **Size:** 176 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/freshservice/id891265220)
- **Website:** [http://freshservice.com](http://freshservice.com/)
- **Privacy policy:** [http://freshservice.com/privacy](http://freshservice.com/privacy)

## Description

Freshservice Chrome extension brings ITSM to your browser, enabling on-the-go ticketing, asset updates, and service requests. Access incident and asset data, search the knowledge base, view the service catalog, and stay notified—without leaving Chrome.

Key capabilities include push notifications, quick ticket actions, private agent notes, barcode/QR asset scanning for CMDB updates, and seamless login with Active Directory SSO or SAML. Ideal for IT teams needing mobile-like productivity while browsing.

## Rankings

- #37,941 — Overall

## Review summary

Reviewers say Freshservice mobile is usable and improves on-the-go productivity, especially for quick ticket checks and notes across iPhone and iPad. However, reliability and feature gaps are frequent blockers: the app crashes or freezes during common tasks like refreshing or opening tickets; sign-in issues (SSO/2FA), and device-compatibility errors hinder access; a persistent 'source is not a number' validation error blocks ticket closing; notifications are unreliable and filters/search UI lacks parity with the web. Overall, strong potential but major stability and UX improvements are needed.

### Pros

- Mobile on-the-go ticket handling improves productivity.
- Quickly check ticket info and add notes.
- Solid mobile experience and ongoing improvements.
- Works across iPhone and iPad, aiding mobility.

### Cons

- Frequent crashes and instability during common tasks like refreshing or opening tickets.
- Sign-in/authentication issues across platforms (SSO/2FA, iOS redirects, and a jailbroken-device error).
- Persistent 'source is not a number' validation error blocks closing/assigning tickets.
- Notifications do not reliably sync or clear.
- Filtering, search, and UI parity with the web are limited; filters don’t persist.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id891265220)