# my PenTex

> Utilities

Canonical page: [https://chrome-stats.com/d/id878948142](https://chrome-stats.com/d/id878948142)

## Overview

- **ID:** `id878948142`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Cooke County Electric Cooperative Association
- **Category:** Utilities
- **Rating:** 1.80 / 5 (14 ratings)
- **Version:** 1.697.0039
- **Last updated:** 2025-11-13
- **First published:** 2014-05-19
- **Size:** 174 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-pentex/id878948142)
- **Privacy policy:** [https://billing.pentex.com/privacy-policy.html](https://billing.pentex.com/privacy-policy.html)

## Description

Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications, report outages and more. Nearly everything you can do from our web portal can now be handled instantly whether you’re at home, at work, or on the go.

## Rankings

- #427,542 — Overall

## Review summary

Many reviews center on payment failures, login/signup hurdles, and update/version problems that prevent use. A smaller but notable thread praises the update for more detailed graphs, and users feel the chart enhancements add value to the service. Overall, reliability and update-related blockers dominate, with requests for real-time data and better graph features continuing to surface.

### Pros

- The latest update adds more detailed graphs/charts.
- Chart improvements increase perceived value of the service and make the monthly price feel more worthwhile.
- The update shows responsiveness to user feedback by addressing chart detail and data visualization features.

### Cons

- Inability to pay bills through the app; payments fail or are unavailable for extended periods.
- Login and account issues (difficulty creating a new sign-on, password reset problems, getting locked out).
- Update/version problems (update prompts that block access, outdated version, and broken update process).
- General reliability issues where the app doesn’t work as expected or is unusable by many users.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id878948142)