# Sentara Health Plans

> Health & Fitness

Canonical page: [https://chrome-stats.com/d/id853146367](https://chrome-stats.com/d/id853146367)

## Overview

- **ID:** `id853146367`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Sentara Healthcare
- **Category:** Health & Fitness
- **Rating:** 4.40 / 5 (1,190 ratings)
- **Version:** 17.7.0
- **Last updated:** 2026-09-11
- **First published:** 2014-04-14
- **Size:** 75 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/sentara-health-plans/id853146367)
- **Privacy policy:** [https://www.optimahealth.com/company/policies/privacy-statement](https://www.optimahealth.com/company/policies/privacy-statement)

## Description

The Sentara Health Plans mobile app (formerly Optima Health) provides secure, convenient on-demand access to your health plan information—wherever you are. The latest version adds features to help you find care, view benefits, and manage personalized wellness tools, all in one secure place.

Key capabilities include finding doctors and urgent care centers, viewing coverage and claims details (in-network expenses, deductibles, and balances), viewing and emailing member ID cards, updating your profile and contact preferences, and managing how you communicate with Sentara. Note: you must be a Sentara Health Plans member to use the secure features. Sentara Health Plans serves Virginia with a broad provider network.

## Rankings

- #52,300 — Overall

## Review summary

Users report the Sentara Health Plans iOS app as unreliable and hard to use. Recurrent issues include crashes/spinning load times, inability to pay premiums, broken doctor searches with outdated results, and data not persisting across screens. Navigation/design flaws and slow or unhelpful customer service are also common. While some can view their card, coverage, and claims, the overall experience is marred by performance and data integrity problems.

### Pros

- View card, coverage, and claims in the app.
- App exists for Sentara health plans and is accessible.
- The app's features are well meaning (design intent) despite issues.

### Cons

- App crashes or fails to load repeatedly, making core functions unusable.
- Premium payments cannot be completed in the app; service is often unavailable.
- Doctor search/find-a-doctor feature is broken, with outdated or wrong in-network results.
- Data entry is not persisted across screens, requiring retyping of member/dependent information.
- Customer service is slow, unhelpful, and difficult to reach.

## Similar extensions and apps

- [myPromiseHealthPlan Mobile](https://chrome-stats.com/d/id6473550037) — 4.40 / 5
- [myCommunityHealth](https://chrome-stats.com/d/id6449507452) — 1.20 / 5
- [Menonita Health Plan](https://chrome-stats.com/d/id6760491695) — 4.80 / 5
- [Ambetter Health](https://chrome-stats.com/d/id6478033538) — 4.80 / 5
- [My Security Health Plan](https://chrome-stats.com/d/id1146982609) — 3.40 / 5
- [Smarthealth+](https://chrome-stats.com/d/id6743229611) — 5.00 / 5
- [HAP (Health Alliance Plan)](https://chrome-stats.com/d/id6596768937) — 3.00 / 5
- [SerenityHP](https://chrome-stats.com/d/id6736726276)
- [CareFirst Administrators](https://chrome-stats.com/d/id6741587949)
- [Priority Health Member Portal](https://chrome-stats.com/d/id1460597455) — 4.50 / 5
- [S&S Healthcare](https://chrome-stats.com/d/id1257105758) — 5.00 / 5
- [Wellstar Health Plan Mobile](https://chrome-stats.com/d/id6473550345) — 4.70 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id853146367)