# Virgin Plus My Account

> Virgin Plus

Canonical page: [https://chrome-stats.com/d/id853116586](https://chrome-stats.com/d/id853116586)

## Overview

- **ID:** `id853116586`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Virgin Plus
- **Category:** Utilities
- **Rating:** 4.50 / 5 (3,654 ratings)
- **Version:** 11.8.2
- **Last updated:** 2026-08-12
- **First published:** 2017-11-21
- **Size:** 571 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/virgin-plus-my-account/id853116586)
- **Website:** [https://www.virginplus.ca/en/support/download-myaccount-app.html](https://www.virginplus.ca/en/support/download-myaccount-app.html)
- **Privacy policy:** [http://virginplus.ca/privacy](http://virginplus.ca/privacy)

## Description

Virgin Plus My Account puts control of your Virgin Plus services in your pocket. The app lets you manage your account 24/7: pay your bill, check your usage, view, download, and print your bill, and add or remove travel passes and other add-ons. You can even change your monthly plan right in the app.

Monitor wireless and Internet usage, view plan details, and get support from anywhere in the app. Good to know: we won't charge data when using 3G/4G/LTE networks, and the My Account app is available to monthly Members only. Prepaid users can login at virginplus.ca/prepaidlogin. Learn more about app permissions at virginplus.ca/privacy.

## Rankings

- #30,894 — Overall
- #20 — account

## Review summary

The Virgin Plus My Account app is praised for being easy to use with a straightforward UI and some recent improvements, including the payment feature. However, many reviews highlight serious downsides: frequent billing problems and inflated charges, poor and slow customer support, slow/buggy app performance and a difficult user experience, and confusion around payment due dates that can cause late payments. Overall, usability is decent but billing and service issues dominate user sentiment.

### Pros

- Easy to use and straightforward UI
- Recent improvements, including the return of the payment feature
- Accessibility and ease of navigation

### Cons

- Billing issues and inflated charges (including roaming and post-cancellation charges) that can impact credit
- Poor customer support with long hold times and unhelpful responses
- App performance and UX problems (slow, buggy, difficult to log in, not intuitive)
- Payment/due date issues (due date not clearly highlighted, leading to late payments)

## Similar extensions and apps

- [My Virgin Media App](https://chrome-stats.com/d/id6462645390) — 4.20 / 5
- [My Virgin Media Account](https://chrome-stats.com/d/id642951374) — 4.60 / 5
- [My Benefits](https://chrome-stats.com/d/id1050437261) — 4.10 / 5
- [Play24](https://chrome-stats.com/d/id498473583) — 4.60 / 5
- [My Vodafone (UK)](https://chrome-stats.com/d/id370901726) — 4.30 / 5
- [Freedom Mobile My Account](https://chrome-stats.com/d/id891807900) — 1.90 / 5
- [My PC mobile (Prepaid)](https://chrome-stats.com/d/id1439611408) — 3.90 / 5
- [My Vodafone Australia](https://chrome-stats.com/d/id473879501) — 1.70 / 5
- [Lucky Mobile My Account](https://chrome-stats.com/d/id1459173378) — 4.50 / 5
- [MyRogers - Manage your account](https://chrome-stats.com/d/id337618972) — 4.50 / 5
- [Fido My Account](https://chrome-stats.com/d/id337632423) — 4.20 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id853116586)