# Freshdesk

> Business

Canonical page: [https://chrome-stats.com/d/id849713306](https://chrome-stats.com/d/id849713306)

## Overview

- **ID:** `id849713306`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- **Category:** Business
- **Rating:** 4.50 / 5 (2,978 ratings)
- **Version:** 11.2.0
- **Last updated:** 2026-09-03
- **First published:** 2014-04-08
- **Size:** 137 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/freshdesk/id849713306)
- **Website:** [http://freshdesk.com](http://freshdesk.com/)
- **Privacy policy:** [http://freshdesk.com/privacy](http://freshdesk.com/privacy)

## Description

Freshdesk for Chrome lets you handle customer support from anywhere. Quickly view your helpdesk tickets, filter by priority, assign agents, and change ticket statuses right from your browser.

Automate routine actions, delete spam, log time, and stay notified with push alerts. It connects with email, chat, social channels, and your website so you can respond faster and keep customers happy.

## Rankings

- #34,162 — Overall

## Review summary

Users repeatedly report instability after updates, regressed UI/UX, unreliable notifications, missing dark mode, and reply-body errors that prevent sending tickets. While some praise Freshdesk as a solid, simple, and draft-saving tool, the main pain points are stability, navigability, and feature gaps on mobile.

### Pros

- Strong ticket system and overall class-leading perception among users
- Drafts auto-save when replying, reducing lost messages
- Simple and fluid app experience for day-to-day ticket handling
- Generally regarded as a solid, reliable support platform

### Cons

- Frequent crashes or the app breaks after updates; users report needing restarts or reinstalling
- UI/UX regressions since updates (card view, missing ticket summaries, navigation issues)
- Notifications are unreliable (phantom alerts, replies not notifying)
- Missing dark mode; repeated requests for a dark-mode option
- Errors when sending replies (no data in body or body too short) preventing responses

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Source: [Chrome-Stats](https://chrome-stats.com/d/id849713306)