# Encompass Roadside Assistance

> Travel

Canonical page: [https://chrome-stats.com/d/id839687927](https://chrome-stats.com/d/id839687927)

## Overview

- **ID:** `id839687927`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Signature Motor Club, Inc.
- **Category:** Travel
- **Rating:** 4.20 / 5 (414 ratings)
- **Version:** 19.3
- **Last updated:** 2026-02-06
- **First published:** 2014-04-02
- **Size:** 689 KB
- **Data as of:** 2026-09-26
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/encompass-roadside-assistance/id839687927)
- **Privacy policy:** [https://www.encompassinsurance.com/privacy.aspx](https://www.encompassinsurance.com/privacy.aspx)

## Description

Encompass Roadside Assistance is a Chrome extension that brings 24/7 emergency roadside support to your fingertips. It uses GPS to locate your vehicle, guides you through selecting the right service, and streamlines requesting help for issues such as flat tires, fuel delivery, mechanical problems, jump starts, and lockouts, all within your towing and labor coverage.

The extension provides service confirmations and estimated arrival times, and it will dispatch aid even if you don't have towing and labor coverage (payment arrangements apply). It's free to download and designed for speed, accuracy, and ease of use.

## Rankings

- #81,990 — Overall

## Review summary

Reviewers praise the service when it functions—fast, professional help with tracking—yet the app is plagued by reliability issues, login errors, and dispatch problems that lead to cancellations, no-shows, and long wait times. The customer experience improves when the app works, but widespread technical and communication glitches dominate feedback.

### Pros

- Fast and efficient roadside assistance when the app works
- Professional, courteous technicians and good customer service
- App-based tracking of arrival and progress
- Easy initiation with policy number and phone, leading to quick resolution
- Repeat service by the same courteous technician (when available)

### Cons

- Frequent app reliability issues: login errors, policy number not recognized, and general technical difficulties
- Long hold times and being told to use the app while support is required; inconsistent phone support
- Dispatch problems: cancellations, no-shows, or failed to log calls with tow providers
- Gaps in app features: no proof of insurance in the app and registration/login hurdles
- Overall poor coordination and perception of customer service due to app and dispatch problems

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Source: [Chrome-Stats](https://chrome-stats.com/d/id839687927)