# DEC Connect

> Utilities

Canonical page: [https://chrome-stats.com/d/id829021866](https://chrome-stats.com/d/id829021866)

## Overview

- **ID:** `id829021866`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Delaware Electric Cooperative, Inc
- **Category:** Utilities
- **Rating:** 2.90 / 5 (35 ratings)
- **Version:** 26.3.2
- **Last updated:** 2026-07-13
- **First published:** 2014-03-12
- **Size:** 29 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/dec-connect/id829021866)
- **Website:** [https://www.delaware.coop/](https://www.delaware.coop/)
- **Privacy policy:** [http://www.nisc.coop/SmartHub/privacy-policy-smarthub.htm](http://www.nisc.coop/SmartHub/privacy-policy-smarthub.htm)

## Description

DEC Connect provides Delaware Electric Cooperative customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from DEC.

Additional Features: 

Bill & Pay - 
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. 

My Usage - 
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface. 

Contact Us - 
Easily contact DEC by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates. 

Maps - 
Displays facility and payment dropbox locations on a map interface.

## Rankings

- #238,990 — Overall
- #47 — laptop

## Review summary

Users praise DEC Connect for paying bills, viewing outages, in-app messaging, and a user-friendly interface that mirrors the website. However, stability is a major complaint: the app frequently crashes on launch or during authentication, especially after updates; login and server connection problems are common; and issues often persist for months. Despite strong features, reliability issues undermine the experience. If stability is fixed, the app is viewed as a robust, convenient utility companion.

### Pros

- Easy to use / user-friendly interface
- Pay bills via the app
- View outages / outage information
- In-app messaging with the utility and outage reporting
- Parallels the website; you can do everything in the app that you can do on the site

### Cons

- Crashes on launch or during authentication
- Recent updates cause crashes / break functionality
- Cannot login or connect to server
- Issues persist for months after updates / waiting for a fix

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Source: [Chrome-Stats](https://chrome-stats.com/d/id829021866)