# Pollo Tropical

> Order! Enjoy! Get Rewarded!

Canonical page: [https://chrome-stats.com/d/id825100357](https://chrome-stats.com/d/id825100357)

## Overview

- **ID:** `id825100357`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Fiesta Restaurant Group, Inc
- **Category:** Food & Drink
- **Rating:** 4.80 / 5 (42,739 ratings)
- **Version:** 26.5.2026050801
- **Last updated:** 2026-05-15
- **First published:** 2014-03-01
- **Size:** 142 MB
- **Data as of:** 2026-09-24
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/pollo-tropical/id825100357)
- **Website:** [https://www.pollotropical.com/](https://www.pollotropical.com/)
- **Privacy policy:** [https://www.pollotropical.com/privacy](https://www.pollotropical.com/privacy)

## Description

Download the Pollo Tropical app to maximize your dining experience. Sign up for MyPollo! rewards to earn points and redeem rewards, including a TropiChop bowl after your first purchase. The extension lets you browse the menu, place orders for in-store pickup or delivery, and stay updated with new items and events.

Key features include location search by zip code, menu browsing, guest checkout or MyPollo! signup, flexible pickup/delivery, saving favorites for quick re-ordering, and push notifications for exclusive offers and new menu items.

## Rankings

- #6,910 — Overall
- #62 — poll

## Review summary

User reviews reveal repeated issues with the Pollo Tropical app: orders frequently arrive incomplete or with missing items, and pickup or delivery times are often delayed or not ready. Several customers report rude staff and a disconnect between online orders and in-store service. Loyalty rewards and promos fail to post or apply, and refunds or complaints are hard to navigate. A few store-specific positives exist, but reliability and support concerns are dominant.

### Pros

- The app is user-friendly.

### Cons

- Missing items or incomplete orders.
- Significant delays and orders not ready at pickup.
- Rude or unhelpful staff at multiple locations.
- Rewards and promotions not applying or points not being earned.
- Refunds and customer support are difficult to navigate, with limited options to report issues or cancel orders.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id825100357)