# Schlotzsky's Deli

> Food & Drink

Canonical page: [https://chrome-stats.com/d/id768163905](https://chrome-stats.com/d/id768163905)

## Overview

- **ID:** `id768163905`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Schlotzsky's
- **Category:** Food & Drink
- **Rating:** 4.80 / 5 (71,570 ratings)
- **Version:** 5.11
- **Last updated:** 2026-08-07
- **First published:** 2014-05-28
- **Size:** 121 MB
- **Data as of:** 2026-09-08
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/schlotzskys-deli/id768163905)
- **Website:** [https://schlotzskys.com](https://schlotzskys.com/)
- **Privacy policy:** [https://schlotzskys.com/privacy](https://schlotzskys.com/privacy)

## Description

As the ultimate app for your appetite, Schlotzsky’s Rewards has stepped up its game, big time. Everything about our new app is geared toward simplicity, ease of use and more reward opportunities.

It’s a direct portal to your favorite sandwich place, right in your pocket.

## Rankings

- #4,722 — Overall

## Review summary

User reviews cluster around frequent app issues: a charged service fee to use the app, login and rewards problems, and discounts not applying. Many report the app is hard to use, with bugs that interrupt ordering and points not syncing to checkout. A smaller number note occasional smooth ordering and fast service at certain locations. The result is a mixed experience with the app: some successes, but widespread friction and reliability concerns that undermine loyalty.

### Pros

- Some users report a smooth ordering experience via the app (e.g., 'It was good ordering food from app no problem.').
- Several reviews describe fast, friendly service associated with ordering through the app (e.g., 'Awesome service'; 'Quick service, consistently good!').
- Promotions and rewards (e.g., BOGO pizza Wednesdays and occasional $5 wallet rewards) are mentioned as benefits by some users.
- A few reviews express a positive overall experience with app ordering (e.g., 'Everything went really well, I’ll be back!!!!').

### Cons

- A service fee to use the app is frequently criticized; users report being charged even when orders are free.
- Frequent login/sign-in issues, including errors, being logged out, and password problems.
- Rewards/points are often not redeemable at checkout or not recognized by the system even when shown in the app.
- Coupons and discounts are unreliable or blocked at checkout (e.g., 'won’t let me use coupon'; 'cannot access military or senior discounts').
- Usability issues and bugs, such as overlays blocking order completion, difficulty viewing the menu, and overall hard navigation.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id768163905)