# Intercom Conversations

> Business

Canonical page: [https://chrome-stats.com/d/id739927601](https://chrome-stats.com/d/id739927601)

## Overview

- **ID:** `id739927601`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Intercom
- **Category:** Business
- **Rating:** 2.10 / 5 (171 ratings)
- **Version:** 5.0.18
- **Last updated:** 2026-09-11
- **First published:** 2013-11-20
- **Size:** 51 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/intercom-conversations/id739927601)
- **Website:** [https://www.intercom.com/mobile-apps](https://www.intercom.com/mobile-apps)
- **Privacy policy:** [https://www.intercom.com/legal/privacy](https://www.intercom.com/legal/privacy)

## Description

The Intercom Conversations Chrome extension brings your Intercom inbox directly into your browser, helping teams manage conversations without switching apps. Quickly view and assign messages, collaborate with teammates using internal notes, and start or continue conversations with a single click.

Use saved replies to resolve common questions faster, search and view live profiles for leads and users to add context, and stay aligned across sales, marketing, and customer service from within your browser.

## Rankings

- #148,570 — Overall

## Review summary

Users praise mobile access and notifications, but broadly criticize the iOS app for crashes, performance issues, and feature gaps compared with the web. The top concerns are instability, missing ticketing capabilities, slow navigation, and inconsistent notifications, with many noting the app feels neglected in favor of the web experience.

### Pros

- Mobile access to read and respond to conversations on the go
- Push notifications for new chats to stay informed without being at a computer
- A dedicated mobile app as an alternative to the problematic mobile site

### Cons

- Frequent crashes and instability, including crashes when opening conversations or sending messages
- Missing core ticketing features and poor parity with the web (e.g., cannot view ticket details, assign tickets, or close conversations with required attributes)
- Slow performance and poor scrolling/loading on mobile
- Unreliable or inconsistent notifications (missing banners/sounds)
- Perceived lack of ongoing development; app feels abandoned and out of date compared with the web experience

## Similar extensions and apps

- [Conversive](https://chrome-stats.com/d/id6478270011)
- [InCom Connect](https://chrome-stats.com/d/id6499523128) — 5.00 / 5
- [InCom Connect™](https://chrome-stats.com/d/id6737279843)
- [Bento Conversations](https://chrome-stats.com/d/id1532836860) — 5.00 / 5
- [CloudContactAI](https://chrome-stats.com/d/id6754662237)
- [Kommunicate Support Desk](https://chrome-stats.com/d/id1375967776) — 3.30 / 5
- [Freshchat](https://chrome-stats.com/d/id1273666080) — 3.60 / 5
- [Conversations by Brevo](https://chrome-stats.com/d/id1605601366) — 3.40 / 5
- [Conversus](https://chrome-stats.com/d/id6751457546)
- [CX Connect Conversations](https://chrome-stats.com/d/id1609499639) — 3.00 / 5
- [Envoyer Conversations](https://chrome-stats.com/d/id1439892570)
- [Chorus by ZoomInfo](https://chrome-stats.com/d/id1591442342) — 2.90 / 5

---

Source: [Chrome-Stats](https://chrome-stats.com/d/id739927601)