# My WM

> Utilities

Canonical page: [https://chrome-stats.com/d/id714263094](https://chrome-stats.com/d/id714263094)

## Overview

- **ID:** `id714263094`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Waste Management, Inc.
- **Category:** Utilities
- **Rating:** 4.50 / 5 (75,122 ratings)
- **Version:** 7.7
- **Last updated:** 2026-07-24
- **First published:** 2013-10-07
- **Size:** 86 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-wm/id714263094)
- **Privacy policy:** [http://www.wm.com/privacy-policy.jsp](http://www.wm.com/privacy-policy.jsp)

## Description

The My WM extension provides secure access to your WM accounts on the go. Sign in with your wm.com email, manage multiple service accounts, pay bills (including autopay and paperless billing), view payment history, and handle pickups from a single tool.

The extension supports roll-off services, profile customization, scheduling details, holiday and weather alerts, and direct customer support. Note that hazardous or profiled wastes may require profile validation for timely removals. For help, contact WM at mywm@wm.com.

## Rankings

- #4,798 — Overall
- #3 — waste
- #8 — trash

## Review summary

User reviews show My WM is criticized for rising costs, billing and payment issues, and limited app functionality. Repeated complaints include price increases, extra fees, and discrepancies between app bills and mailed invoices, plus payment failures and late fees. The app often forces updates and cannot fully manage services (start/stop/cancel) within the app, pushing users to the website. Customer service is described as poor. Some positives note that the process can be easy and that drivers and staff are professional. Overall, cost and reliability issues undermine perceived value.

### Pros

- They make the process easy!
- Muy profesionales
- Professional and reliable driver

### Cons

- Frequent price increases and extra fees, including high online charges and reconnecton fees
- Billing discrepancies and payment failures, including differences between app and mailed invoices and late fees
- App limitations: cannot start/stop/cancel service and must use the web; frequent update prompts
- Poor customer service and long hold times
- Overall high cost compared to the services provided

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Source: [Chrome-Stats](https://chrome-stats.com/d/id714263094)