# McAllen 311

> Productivity

Canonical page: [https://chrome-stats.com/d/id706196602](https://chrome-stats.com/d/id706196602)

## Overview

- **ID:** `id706196602`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of McAllen
- **Category:** Productivity
- **Rating:** 2.10 / 5 (20 ratings)
- **Version:** 3.17.0
- **Last updated:** 2026-07-15
- **First published:** 2013-09-17
- **Size:** 28 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mcallen-311/id706196602)
- **Privacy policy:** [https://one.rocksolid.com/privacy-policy/](https://one.rocksolid.com/privacy-policy/)

## Description

The McAllen 311 mobile application is your official civic engagement tool to connect with the City of McAllen. Our mobile application offers a quick way to submit a request for service, seek information, or provide comments to the City. The service request is routed directly to the appropriate City Department for immediate action. This means that your request will be responded to quickly and efficiently, allowing you to check its status throughout the process, receive comments, and notify you the instant it is resolved.

## Rankings

- #343,958 — Overall

## Review summary

Users report a sluggish, buggy McAllen 311 app with frequent login, map, and update issues. Core problems include login/account failures, long startup times, freezing, and broken map-based reporting. Many reviews note the app hasn’t been updated recently, with slow support responses. A minority experience quick ticket submission and resolution when the app functions, but reliability is the dominant concern.

### Pros

- When the app works, submitting service requests can be quick and tickets are resolved promptly.
- Some users find the app easy to use and straightforward when functional.
- There is positive sentiment toward the city’s services and residents’ experience.

### Cons

- Persistent login and account management problems (not recognizing existing users, blank create-account screens, old credentials not carried over).
- Severe performance issues (very slow startup, long login delays, frequent freezing/crashes requiring reinstall).
- Map/location functionality is broken or unavailable (cannot pin issues on a map, address auto-fill fails, location accuracy lost).
- Lack of updates/maintenance (not updated for long periods, ongoing bugs with little visible resolution).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id706196602)