# HotSOS Mobile

> Productivity

Canonical page: [https://chrome-stats.com/d/id704551252](https://chrome-stats.com/d/id704551252)

## Overview

- **ID:** `id704551252`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** MTech
- **Category:** Productivity
- **Rating:** 2.60 / 5 (66 ratings)
- **Version:** 1.16.4
- **Last updated:** 2024-10-29
- **First published:** 2013-09-26
- **Size:** 6.84 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hotsos-mobile/id704551252)
- **Website:** [https://www.amadeus-hospitality.com/support/amadeus-hospitality-operations-support/](https://www.amadeus-hospitality.com/support/amadeus-hospitality-operations-support/)
- **Privacy policy:** [http://www.amadeus-hospitality.com/privacy-policy/](http://www.amadeus-hospitality.com/privacy-policy/)

## Description

HotSOS Mobile extends Amadeus' award-winning desktop Hotel Service Optimization to mobile devices, empowering hotel staff to deliver guests the best stay from anywhere. The app provides role-based access, real-time notifications for awaiting service orders, and tools to view details, manage pending work, generate service orders, and perform inspections of guest rooms and public spaces. Department heads and managers can monitor operations on the go, coordinating teams and improving service quality. For inquiries, contact hospitality.support@amadeus.com.

HotSOS Mobile complements the desktop system, ensuring staff stay productive while moving around the property.

## Rankings

- #195,233 — Overall

## Review summary

Users rely on HotSOS Mobile for daily work, and many see its potential to boost efficiency. However, the app repeatedly logs users out, crashes often, and forces a painful login process with 2FA and long credentials. These stability and authentication issues severely impact productivity. When it does run smoothly, it can handle core tasks efficiently, but reliability must be improved for a consistent mobile experience.

### Pros

- Essential daily-use tool relied on by staff
- Has potential to boost efficiency and productivity
- When it functions, it can perform core tasks for on-the-go workflows

### Cons

- Frequent session timeouts/logouts that disrupt work
- Frequent crashes and instability causing interruptions
- Cumbersome login flow with long PIN/password and 2FA, including issues with 2FA code entry and no biometric option

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Source: [Chrome-Stats](https://chrome-stats.com/d/id704551252)