# Dallas 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id692902088](https://chrome-stats.com/d/id692902088)

## Overview

- **ID:** `id692902088`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Dallas TX
- **Category:** Utilities
- **Rating:** 2.00 / 5 (123 ratings)
- **Version:** 10.0.7
- **Last updated:** 2026-09-02
- **First published:** 2013-09-05
- **Size:** 56 MB
- **Data as of:** 2026-09-08
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/dallas-311/id692902088)
- **Privacy policy:** [https://dallascityhall.com/departments/public-affairs-outreach/Pages/privacy.aspx](https://dallascityhall.com/departments/public-affairs-outreach/Pages/privacy.aspx)

## Description

Dallas 311 is the official city service extension that lets you quickly submit and track service requests from your device. Start new reports and monitor progress in one place.

Report potholes, trash collection issues, illegal parking, and code compliance matters, and receive real-time alerts from the City of Dallas.

## Rankings

- #170,727 — Overall

## Review summary

Users consistently report that Dallas 311 is difficult to use due to frequent crashes, submission errors, and unreliable location features. While some appreciate having a mobile way to report issues and view existing requests, the app often becomes unresponsive, shows 'service unreachable' messages, and struggles with map-based address selection. Performance issues and device-specific problems dominate reviews, leading many to prefer calling or using the website instead.

### Pros

- Convenient mobile reporting of issues while on the go.
- Ability to view a list and map of existing/submitted requests to avoid duplicates.
- The concept of a Dallas 311 app as a channel for city services is appreciated.

### Cons

- Crashes or freezes when trying to submit a report.
- Submission errors and 'service unreachable' messages prevent requests from being saved.
- Map/address selection is inaccurate or difficult to use; addresses often invalid.
- App is extremely slow and frequently unresponsive or shows blank screens.
- Device-specific problems (e.g., iPad login issues) and image size/upload problems.

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- [NYC 311](https://chrome-stats.com/d/id324897619) — 3.10 / 5
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- [My Dublin 311](https://chrome-stats.com/d/id1521939400) — 5.00 / 5
- [Minneapolis 311](https://chrome-stats.com/d/id542375735) — 4.20 / 5
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Source: [Chrome-Stats](https://chrome-stats.com/d/id692902088)