# Zoho Desk

> Customer Service Software

Canonical page: [https://chrome-stats.com/d/id692742510](https://chrome-stats.com/d/id692742510)

## Overview

- **ID:** `id692742510`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Zoho Corporation
- **Category:** Business
- **Rating:** 4.70 / 5 (1,635 ratings)
- **Version:** 2.11.10
- **Last updated:** 2026-09-09
- **First published:** 2013-09-04
- **Size:** 211 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/zoho-desk/id692742510)
- **Website:** [https://www.zoho.com/desk/](https://www.zoho.com/desk/)
- **Privacy policy:** [https://www.zoho.com/privacy.html](https://www.zoho.com/privacy.html)

## Description

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy. The mobile app brings the power of desktop ticketing to your fingertips with Custom Views, Work Modes, and CRM-context at-a-glance to resolve tickets faster.

Collaborate across teams with Team Feed, stay in the loop via the Notification Center, and accelerate work with gestures for common actions. Track agent time on tickets with Time Tracking and receive timely push notifications wherever you are. For issues, contact desk@zohomobile.com.

## Rankings

- #44,013 — Overall
- #26 — customer
- #46 — support

## Review summary

User reviews show Zoho Desk on iOS offers strong mobile usability and remote-work benefits, but is hampered by notification reliability, feature gaps versus the web app, stability issues, login friction, and security concerns. It can be a capable mobile ticketing tool for basic tasks, yet falls short of offering a complete desktop/web substitute.

### Pros

- Mobile-friendly experience with core Zoho Desk features usable on iOS.
- Strong support for remote work via chat and knowledge base, with easy migration to remote setups.
- Solid integrations and consistent experience between web and mobile.
- Cost-effective option compared with competitors.
- Helps teams stay aligned with customers’ needs.

### Cons

- Unreliable push notifications and limited configuration; notifications stop or arrive late across devices.
- Major feature gaps compared with the web app (no products/accounts/contacts, missing contracts and support plans, email drag-and-drop features).
- Stability and performance issues (frequent glitches, crashes, cache/sync problems, and data not saving reliably).
- Login/onboarding friction and slow or unresponsive support for account access.
- Security concerns about scammers attempting to misuse the app.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id692742510)