# Azul

> Travel

Canonical page: [https://chrome-stats.com/d/id690105616](https://chrome-stats.com/d/id690105616)

## Overview

- **ID:** `id690105616`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Azul Linhas Aereas Brasileiras S/A.
- **Category:** Travel
- **Rating:** 4.80 / 5 (15,013 ratings)
- **Version:** 7.6.0
- **Last updated:** 2026-09-15
- **First published:** 2013-12-09
- **Size:** 150 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/azul/id690105616)
- **Website:** [https://www.voeazul.com.br/br/pt/imprensa/sala-de-imprensa](https://www.voeazul.com.br/br/pt/imprensa/sala-de-imprensa)
- **Privacy policy:** [https://www.voeazul.com.br/br/pt/sobreazul/politica-de-privacidade.html](https://www.voeazul.com.br/br/pt/sobreazul/politica-de-privacidade.html)

## Description

Azul's Travel app brings your trips together in one place. Plan your journey, discover great deals, and securely book flights. Use My Reservations to manage upcoming trips, purchase baggage, select seats, and get answers quickly.

Check in online to save time at the airport and access your digital boarding pass directly from the app. Track Azul Loyalty points and redeem exclusive benefits in My Account, while staying informed about special offers on your phone. Your feedback helps us tailor the experience.

## Rankings

- #13,752 — Overall

## Review summary

Users frequently report app instability (freezes/glitches) and slow performance during key tasks like booking and check-in. Language barriers (Portuguese-only UI) and missing English translations hinder international users. Customer support is often hard to reach, with unresolved issues and compensation concerns after flight disruptions. Financial issues include duplicate baggage charges and unclear baggage rules. Also, Apple Wallet integration for boarding passes has been affected by updates. Despite some positive notes about service, reliability and accessibility are common themes of dissatisfaction.

### Pros

- Some users report positive sentiment about Azul's overall service and helpful staff when traveling.
- A few reviews describe moments when the app feels easy and fast to use.

### Cons

- App frequently freezes or is slow during booking and check-in, with pages failing to load.
- Portuguese-only content and a lack of English translations for essential information make navigation difficult for non-Portuguese users.
- Poor customer support accessibility and responsiveness; difficulty reaching representatives and obtaining compensation or resolution for disruptions.
- Baggage/payment issues in the app, including duplicate baggage charges and unclear baggage policies.
- Boarding passes limited in digital wallet integration (Apple Wallet) or removed after updates, reducing offline convenience.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id690105616)