# Support by ERP4U

> Ticket & helpdesk manager

Canonical page: [https://chrome-stats.com/d/id6791583145](https://chrome-stats.com/d/id6791583145)

## Overview

- **ID:** `id6791583145`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Webteam Private Limited
- **Category:** Business
- **Version:** 1.0
- **Last updated:** 2026-07-23
- **First published:** 2026-07-23
- **Size:** 26 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/support-by-erp4u/id6791583145)
- **Website:** [https://www.erp4u.in/](https://www.erp4u.in/)
- **Privacy policy:** [https://www.erp4u.in/privacy-policy](https://www.erp4u.in/privacy-policy)

## Description

Your support desk, in your pocket. Create, assign, and resolve tickets across every client and project — with real-time push notifications and SLA tracking.

Support By ERP4U brings your entire helpdesk to mobile. Whether you're an agent clearing your queue, a manager tracking SLAs, or a client raising a request, everything you need is a tap away.

MANAGE EVERY TICKET, START TO FINISH
Create, assign, prioritize, and resolve support tickets from your phone. Track each ticket through every stage — new, in progress, pending client, completed — with a full activity trail of comments, work logs, and status history.

BUILT FOR TEAMS AND THEIR CLIENTS
Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates.

STAY ON TOP OF WHAT MATTERS
• Real-time push notifications when a ticket is created, reassigned, updated, or commented on
• A live dashboard showing open, in-progress, pending, and completed tickets at a glance
• SLA tracking so nothing slips past its resolution target
• Fast search and filters across tickets, projects, and clients

KEY FEATURES
• Full ticket lifecycle with custom statuses, priorities, and categories
• Projects and client organizations
• Comments, internal notes, and file attachments
• Work logs and time tracking
• Customer satisfaction (CSAT) ratings and productivity reports
• Custom fields and request types tailored to your workflow
• Secure, role-based sign-in

WHO IT'S FOR
Support teams, agencies, IT departments, and service providers managing tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status.

Note: Support By ERP4U is a business tool. Accounts are created by invitation from your organization's administrator — there is no public sign-up.

Privacy Policy: https://www.erp4u.in/privacy-policy

## Rankings

- #1,890,845 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6791583145)