# CapyDesk

> Business

Canonical page: [https://chrome-stats.com/d/id6761860252](https://chrome-stats.com/d/id6761860252)

## Overview

- **ID:** `id6761860252`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** TECADI Operador Logistico Ltda
- **Category:** Business
- **Version:** 2.34.4
- **Last updated:** 2026-08-01
- **First published:** 2026-04-09
- **Size:** 25 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/capydesk/id6761860252)
- **Website:** [https://www.capydesk.com.br](https://www.capydesk.com.br/)
- **Privacy policy:** [https://www.tecadilabs.com.br/privacy-policy.html](https://www.tecadilabs.com.br/privacy-policy.html)

## Description

CapyDesk is the mobile app for the powerful enterprise helpdesk that keeps your support team connected and productive, anywhere, anytime.

  Whether you're an IT agent resolving incidents, a manager tracking SLAs, or an end user submitting requests, CapyDesk puts your entire helpdesk in your pocket.

  KEY FEATURES

  Ticket Management

  - View, search, and filter tickets with real-time status updates
  - Create new tickets directly from your phone
  - Update status, priority, and assignees on the go
  - Add comments with rich text support

  Dashboard and Analytics

  - Real-time dashboard with ticket statistics
  - Activity feed with recent updates
  - Announcements and notices from your organization

  SLA Tracking

  - Monitor SLA compliance with visual indicators
  - Track response time and resolution targets
  - Anticipate breaches with visible SLA status

  Time Tracking

  - Log hours directly on tickets
  - Track billable and non-billable hours
  - Set visibility (Everyone or Internal)

  Comments and Collaboration

  - Public and internal ticket comments
  - Full timeline with ticket history
  - Internal notes visible only to agents and admins

  Asset Management

  - Browse and search your organization's assets
  - Scan QR codes to find assets quickly
  - Report issues directly from asset details

  Customer Satisfaction

  - View CSAT survey results by ticket
  - Track customer ratings and feedback

  Jira Integration

  - View Jira issues linked to tickets
  - Connect helpdesk and development workflows

  Enterprise-Ready

  - Multi-tenant architecture with secure authentication
  - SSO support with Azure AD for corporate login
  - Role-based access control (Admin, Agent, End User)
  - Full localization: Portuguese (Brazil) and English
  - Light, dark, and automatic themes

  CapyDesk is the mobile app for the CapyDesk enterprise helpdesk platform. A CapyDesk account is required to use this app. Contact your organization's administrator to obtain access.

## Rankings

- #1,751,987 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id6761860252)